Abid Tantray
Bengaluru
Summary
Experienced Network Engineer with over 3 years of expertise in designing, deploying, and managing secure and scalable network solutions across Microsoft Azure and Windows networking environments. Proven track record of improving network performance, enhancing security, and ensuring reliable connectivity for enterprise cloud and hybrid infrastructures. Strong ability to troubleshoot complex networking issues and collaborate with cross-functional teams to deliver high-quality solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Network Support Engineer
Microsoft (Aptly professional services limited)
12.2024 - Current
- Troubleshoot and resolve Azure networking components such as Virtual Networks (VNet), Network Security Groups (NSGs), User Defined Routes (UDRs), and Subnets.
- Configure and troubleshoot Private Endpoints, Private DNS Zones, and DNS resolution issues.
- Analyze and establish VNet peerings across regions and subscriptions to ensure seamless connectivity.
- Implement and troubleshoot Azure Firewall configurations for traffic filtering and rule validation.
- Perform packet-level traffic analysis using Wireshark and Netmon to diagnose latency, routing, and connectivity issues.
- Utilize tools like psping, telnet, and Test-NetConnection (TNC) to validate port connectivity and service availability.
- Conduct DNS and name resolution tests using custom DNS setups and Private DNS Zones in hybrid environments.
- Collaborate with Azure product and engineering teams on escalated networking issues and service improvements.
- Create network trace logs and analyze NSG flow logs for advanced diagnostics and incident resolution.
Technical Support Engineer L2
Unisys
05.2024 - 11.2024
- Experience in network infrastructure management, including TCP/IP, DNS, DHCP. Skilled in Active Directory management, user/group administration, group policy implementation. Troubleshooting the Active directory related issues, like Group Policy.
- Familiarity with network monitoring tools and protocols for performance optimization and troubleshooting. Hands-on experience with network monitoring and management tools such as Wireshark, Netmon
- Configuring and managing Citrix Gateway which will be responsible for delivering Virtual apps and desktops securely to the end users.
- Perform health checks related to CPU, Memory.
- Analyze and resolve network-related performance issues impacting website speed, utilizing tools such as Ping, Traceroute, and Wireshark to pinpoint and address latency and connectivity problems.
- Collaborating with the product development team by providing valuable insights from customer interactions to contribute to the improvement of Citrix products and services.
Senior Technical Support Engineer
Concentrix
02.2024 - 04.2024
- Provided L2 technical support for hardware and software issues across enterprise environments.
- Performed in-depth network troubleshooting including TCP/IP stack analysis and DNS/DHCP issue resolution.
- Monitored system and network performance to proactively identify and resolve bottlenecks or failures.
- Delivered remote support using tools like RDP and remote assistance for end-user environments.
- Diagnosed and resolved network latency and connectivity issues using tools such as ping, tracert, and basic port tests.
- Handled OS and Microsoft Office installations, activations, and upgrades (2019 to 2021).
- Configured and supported Microsoft Outlook and Exchange connectivity for enterprise users.
- Managed service requests including system provisioning, patching, and new user setups.
- Created and validated dispatch requests for on-site support escalation and tracking.
- Acted as escalation point for unresolved or complex issues, ensuring timely resolution and customer satisfaction.
Education
Bachelor of Technology - Computer Science & Engineering
Punjab Technical University (PTU)
Punjab08-2021
Skills
- OSI Model
- TCP/IP
- DNS and DHCP
- TLS/SSL
- HTTP, HTTPS
- ARP, LAN, WAN
- ICMP, SMTP, VPN, IP Sec
- Wireshark, Netmon
- Azure Networking and Topology
- Azure Virtual machine
- Load balancer
- Azure private endpoint and private links
- Azure VNET and AVNM
- VPN gateways
- Sub netting
- Azure Paas /Iaas
Certification
- CCNA -> (Routing and Switching).
- Certified in full-stack development from KodNest.
Websites
Timeline
Network Support Engineer
Microsoft (Aptly professional services limited)
12.2024 - Current
Technical Support Engineer L2
Unisys
05.2024 - 11.2024
Senior Technical Support Engineer
Concentrix
02.2024 - 04.2024
Bachelor of Technology - Computer Science & Engineering
Punjab Technical University (PTU)
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