Abid Hussain Tantray
Administrative Officer
Srinagar
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings five years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Dedicated office Manager with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Customer Service Executive
Teleperformance Dibs
Moahli Punjab
08.2021 - 03.2022
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Evaluated interactions between associates and customers to assess personnel performance.
Administration Officer
Engie Soulution Ltd
Taif, Saudi Arabia
05.2017 - 06.2021
- Standardized office structures and processes to promote collaboration and increased performance.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Coordinated with human resources department to handle payroll and personnel databases.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Generated reports to suggest corrective actions and process improvements.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Maintained personnel records and updated internal databases to support document management.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Targeted new customers to grow geographic reach and increase revenue.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Aided colleagues, managers and customers through regular communication and assistance.
- Created, prepared and delivered reports to various departments.
Internship in Administration
Pretzel & Co
Munich Germany
11.2016 - 03.2017
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Developed team communications and information for meetings
- Used coordination and planning skills to achieve results according to schedule
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Education
MBA - Marketing & HR
SAS Institute of Information Technology & Research
Mohali 01.2014 - 12.2015
BBA - Business Administration And Management
SAS Institute of Information Technology & Research
Mohali 02.2010 - 12.2015
Skills
Administrative support
Timeline
Customer Service Executive
Teleperformance Dibs
08.2021 - 03.2022
Administration Officer
Engie Soulution Ltd
05.2017 - 06.2021
Internship in Administration
Pretzel & Co
11.2016 - 03.2017
MBA - Marketing & HR
SAS Institute of Information Technology & Research
01.2014 - 12.2015
BBA - Business Administration And Management
SAS Institute of Information Technology & Research
02.2010 - 12.2015
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