Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Brogdon

Culver

Summary

Detail-oriented customer service representative with more than 5 years of experience in fast-paced environments, specializing in customer satisfaction and support. Proven ability to manage diverse tasks, including order preparation and team collaboration. Skilled in Microsoft Office, with a strong background in CRM management, and posses the ability to efficiently complete assigned quotas/assignments in a timely manner. Committed to delivering exceptional service and achieving team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Apex Waste
09.2022 - 02.2024
  • Managed a high volume of incoming calls and emails
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
  • Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
  • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
  • Assisted with order fulfillment processing, such as taking orders, creating customer accounts, managing payments, etc
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Upsold additional services to customers based on their needs and preferences
  • Participated in regular training sessions to stay updated on software features, policies, and procedures
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing or paying orders online
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

Deli Associate

Walmart
06.2021 - 06.2022
  • Prepared customer orders by slicing, weighing, packaging, and pricing meats and cheeses.
  • Collaborated with cross-training in Online Grocery Pickup(OGP), Stocking & Unloading, and Bakery positions to support team and help meet all customer needs
  • Assisted customers with product selection, order placement to ensure a positive experience
  • Managed a high volume of incoming customer orders
  • Managed inventory levels to ensure optimal stock availability while minimizing excess or obsolete inventory
  • Supported the sales team in achieving monthly targets
  • Contributed to the development of training materials for new hires on product knowledge and sales techniques
  • Maintained accurate records of sales transactions, customer interactions, and inventory levels using CRM software
  • Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team

Gas Station Attendant

Osborns Mini Mart
05.2019 - 04.2020
  • Operated register and stocking to keep up with customers needs
  • Provided exceptional customer service to all gas station customers, ensuring a positive experience
  • Efficiently operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
  • Maintained cleanliness and organization of the gas station store, including restocking shelves and arranging displays
  • Handled customer inquiries regarding products, services, and promotions in a knowledgeable and friendly manner
  • Assisted in training new employees on proper cash handling procedures and customer service protocols
  • Maintained awareness of current promotions or discounts offered by the gas station company to effectively communicate them to customers
  • Managed lottery ticket sales process according to state regulations while providing excellent customer service during high-demand periods
  • Maintained clean restroom facilities for customers' comfort by regularly checking and restocking supplies
  • Managed the opening and closing procedures of the gas station store, including cash handling and security protocols
  • Implemented customer loyalty programs to increase repeat business and enhance customer satisfaction
  • Maintained accurate records of fuel sales, lottery ticket sales, and other transactions for reporting purposes
  • Provided assistance to customers in locating specific products within the convenience store
  • Performed regular price checks on items to ensure accuracy and update pricing labels as needed
  • Maintained a clean work environment by regularly cleaning counters, shelves, pumps, and other areas as required

Education

No Degree - Early Childhood Education

Ivy Tech Community College Valparaiso
Valparaiso, IN

No Degree - Radiology

Indiana University, Northwest
Gary, IN

High School Diploma -

Knox Community School Corporation
Knox, IN
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Customer relationship management (CRM)
  • Filing
  • Account management

Timeline

Customer Service Representative

Apex Waste
09.2022 - 02.2024

Deli Associate

Walmart
06.2021 - 06.2022

Gas Station Attendant

Osborns Mini Mart
05.2019 - 04.2020

No Degree - Early Childhood Education

Ivy Tech Community College Valparaiso

No Degree - Radiology

Indiana University, Northwest

High School Diploma -

Knox Community School Corporation

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Abigail Brogdon