Abigail Grunow
GD Ritzys
Evansville
2
years of professional experience
Dynamic Assistant Manager with proven skills in customer service, team leadership, and conflict resolution. Focused on enhancing team performance and streamlining operations to deliver exceptional service standards.
Work History
Assistant Manager
1 Year 9 Months- Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Supported daily restaurant operations by coordinating staff and workflow., ensuring adherence to company policies and procedures.
- Coordinated team schedules to optimize staffing levels and improve service efficiency.
- Implemented training programs for new hires, enhancing onboarding experience and team performance.
- Trained new employees on customer service protocols and restaurant procedures.
- Assisted in daily operations, ensuring smooth workflow and high service standards.
- Monitored food quality and presentation to ensure compliance with health regulations.
- Addressed customer complaints promptly to enhance customer satisfaction and loyalty. promptly to enhance satisfaction and loyalty.
- Supported financial reporting by tracking daily sales and expenses accurately.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Checked daily cash transactions for accuracy and compliance with policies., ensuring accuracy in all financial reporting processes.
- Checked inventory levels regularly to ensure proper stock availability and timely restocking.
Patient Access Representative
4 Months- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Facilitated patient registration processes to ensure accurate data entry and compliance with hospital policies.
- Coordinated insurance verification procedures, enhancing approval efficiency for patient services.
- Assisted patients with financial inquiries, providing clear information on payment options and assistance programs.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained composure during high-pressure scenarios and successfully dealt with difficult situations.
- Adjusted rapidly to shifting priorities in patient care within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Education
High School Diploma
- Extracurricular Activities: Marching Band, Concert Band
Skills
Staff management
Team leadership
Staff supervision
Task delegation
Workload management
Customer service
Customer relations
Conflict resolution
Decision-making
Problem-solving
Strategic thinking
Multitasking and organization
Team collaboration
Verbal and written communication
Workplace safety compliance
Money handling
Timeline
Assistant Manager
GD Ritzys
10.2024 - CurrentRead More
Patient Access Representative
Deaconess Gateway Hospital
06.2024 - 10.2024Read More
Castle High School
High School Diploma
Read More