Abigail J Gross
Michigan City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
TEACHER
Growing Kids
05.2023 - Current
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians.
BREAKFAST MANAGER
Burger King
08.2017 - 05.2023
- Office related duties
- Took, filled, and handed out orders
- Counted money and made bank deposits.
- Investigated and resolved complaints regarding food quality and service.
Cashier
Hobby Lobby
10.2016 - 12.2016
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule
Education
High School Diploma -
Fairhaven Baptist Academy
Chesterton, INSkills
- Relationship builder
- Decision-making
- Integrity
- Time management
- Punctual
- Teamwork
- Communication
- Organization
- Responsibility
Timeline
TEACHER
Growing Kids
05.2023 - Current
BREAKFAST MANAGER
Burger King
08.2017 - 05.2023
Cashier
Hobby Lobby
10.2016 - 12.2016
High School Diploma -
Fairhaven Baptist Academy