Abigail Oliver
Clarksville
Summary
At LifeSpan Resources, I excelled as an Options Counselor, leveraging my expertise in client interaction and problem-solving to enhance client satisfaction significantly. Through personalized counseling and adept case management, I effectively met diverse client needs, adhering to HIPAA compliance and fostering teamwork. My approach resulted in improved quality of life for clients, showcasing my commitment to excellence and empathy in client support.
Overview
5
5
years of professional experience
Work History
Options Counselor
LifeSpan Resources
11.2019 - 02.2025
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided ongoing case management for clients, monitoring progress and making necessary adjustments to care plans.
- Managed a diverse caseload, adapting counseling techniques to meet the unique needs of each individual client effectively.
- Developed comprehensive care plans for clients, ensuring their needs were met effectively.
- Improved client satisfaction by providing personalized options counseling and support.
- Assisted clients in accessing appropriate resources and services, improving their quality of life.
Education
Bachelor of Science - Psychology
Indiana University Southeast
New Albany, IN06-2019
High School Diploma -
New Albany High School
New Albany, IN06-2014
Skills
- Financial planning
- Client assessment
- HIPAA compliance
- Customer assistance
- Mental health awareness
- Customer support
- Clinical documentation
- Nutrition counseling
- Data entry
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Conflict resolution
- Goal setting
Timeline
Options Counselor
LifeSpan Resources
11.2019 - 02.2025
Bachelor of Science - Psychology
Indiana University Southeast
High School Diploma -
New Albany High School
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