Abigail Prarat
Batesville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Floor Lead
Kroger
Batesville
10.2024 - Current
- Trained new employees on store policies, customer service, and safety procedures.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Processed payments using cash registers or point-of-sale system
- Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
- Responsible for training and supervising staff on the floor.
- Assisted customers in finding products and providing information regarding product availability.
- Answered store and merchandise questions and led customers to wanted items.
Dental Assistant/Front Desk Receptionist
Cincinnati Oral and Maxillofacial Surgery
Cincinnati
09.2023 - 10.2024
- Prepared and sterilized dental instruments to ensure patient safety and compliance.
- Managed patient records and scheduling using electronic health record systems.
- Educated patients on post-operative care and proper oral hygiene techniques.
- Supported inventory management by tracking supplies and placing orders as needed.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Billing and Payment Coordinator
Total Quality Logistics Inc.
Cincinnati
07.2020 - 09.2023
- Processed driver invoices and payment requests efficiently and accurately.
- Processed invoices, credit memos, and other documents related to payments.
- Managed customer inquiries regarding payment information.
- Performed data entry and reconciliation of financial transactions.
- Communicated with drivers regarding payment status and inquiries effectively.
Customer Service Representative
Checksmart Financial
Cincinnati
02.2018 - 07.2020
- Assisted customers with inquiries and provided accurate information about financial services.
- Managed customer transactions efficiently using Checksmart's point-of-sale system.
- Educated clients on various financial products and services offered by the company.
- Trained new staff on operational procedures and customer interaction best practices.
Senior Assistant Manager
Goodys
Batesville
05.2013 - 01.2018
- Managed staff schedules and addressed employee concerns effectively.
- Oversaw inventory management and implemented efficient stock control practices.
- Trained new employees on operational procedures and customer service standards.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Resolved customer complaints promptly while ensuring a positive shopping experience.
Education
Some College (No Degree) - Healthcare Specialist
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Data entry
- Communication skills
- Problem-solving
- Detail orientated
Timeline
Floor Lead
Kroger
10.2024 - Current
Dental Assistant/Front Desk Receptionist
Cincinnati Oral and Maxillofacial Surgery
09.2023 - 10.2024
Billing and Payment Coordinator
Total Quality Logistics Inc.
07.2020 - 09.2023
Customer Service Representative
Checksmart Financial
02.2018 - 07.2020
Senior Assistant Manager
Goodys
05.2013 - 01.2018
Some College (No Degree) - Healthcare Specialist
Ivy Tech Community College of Indiana