Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Accomplishments
Languages
Personalized Highlights
Timeline
Generic

Abilash A

Chennai

Summary

Dynamic Project Manager with a proven track record at Kryptos Technologies Pvt Ltd, recognized for excellence in cross-functional collaboration and stakeholder communication. Demonstrated expertise in scope management and disaster recovery methodologies, leading teams to consistently exceed project goals while maintaining strict budget controls. Proficient in coaching and conflict resolution, resulting in significant process improvements and enhanced client relationships. Committed to driving project success through innovative solutions and effective team management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Project Manager

Kryptos Technologies Pvt ltd
04.2022 - Current
  • Company Overview: Crayon software expert
  • Validate the scope of deliverables aligned with all stakeholders
  • Create a detailed project plan, including tasks, timelines, and resource allocation
  • Build and lead cross-functional project teams
  • Assign roles and responsibilities to team members
  • Motivate, coach, and manage team members to achieve project goals
  • Communicate with stakeholders, including clients, sponsors, and team members
  • Manage stakeholder expectations and keep them informed of project progress by hosting weekly status meetings
  • Identify and assess project risks
  • Develop risk mitigation strategies and contingency plans throughout the project lifecycle
  • Monitor and track project progress, including tasks, milestones, and deadlines
  • Address issues and obstacles that may impede progress
  • Implement quality control processes and conduct inspections and testing as needed
  • Manage the project budget and expenses to ensure they stay within the budget
  • Maintain project documentation, including project plans, and schedule reports, to Keep accurate records of project activities and decisions
  • Handle scope changes through Project change requests
  • Evaluate the impact of changes on the project's timeline, budget, and risks
  • Conduct a project post-mortem or evaluation to identify lessons learned and areas for improvement
  • Mediate conflicts within the team or with stakeholders to maintain a positive working environment
  • Ensure the project meets industry standards, legal requirements, and regulations
  • Identify opportunities for process improvement and implement the best practices for future projects
  • Crayon software expert

Senior Cloud Support Engg – TIER 2

Kryptos Technologies Pvt ltd
05.2019 - 04.2022
  • Supported Office 365 services (Azure, Exchange, SharePoint, Teams, Office Apps), including troubleshooting, escalations, and ticket management
  • Specialized in Exchange Online administration (email flow, security, compliance, DLP)
  • Performed data recovery, managed SharePoint/Teams/Identity, automated tasks with PowerShell, and maintained knowledge base

Support Engineer

Wipro
07.2015 - 12.2016
  • Company Overview: Microsoft Office 365
  • Managed various migration projects, specializing in hybrid and Active Directory Federation Services setup, migrating on-premises environments to Office 365
  • Proficient in compliance center, retention policies, and litigation hold
  • Streamlined mailboxes via AAD Connect, utilized PowerShell scripting and managed SharePoint (permissions, sites, mailboxes)
  • Configured Skype for Business federations and resolved related issues
  • Experienced with Office app installations and migration documentation
  • Supported Exchange Server (2007, 2010, 2013, 2016)
  • Exchange Online, SharePoint Online, Skype for Business, and Office Installations Windows 2007, 2008, 2010
  • Microsoft Office 365

Symantec software & services India ltd
11.2013 - 07.2015
  • Provided technical and billing support for Norton customers across various products (security, backup, identity protection) for PCs, Macs, tablets, and mobile devices
  • Resolved software, OS, network, and printer issues, including manual virus/spyware removal
  • Escalated bugs, tracked cases, and ensure timely resolutions
  • Consistently exceeded KPIs, received customer commendations, and mentored new hires
  • Provided team leadership in the supervisor's absence

Sitel India Pvt. Ltd
11.2010 - 08.2013
  • Company Overview: Dell Support
  • Provided technical support for Windows OS and Dell hardware (desktops/laptops), resolving software issues and escalating complex problems
  • Monitored team cases, ensured adherence to procedures, and handled high-priority issues as a dedicated outbound team member
  • Contributed to weekly technical updates and was promoted to Senior Customer Service Professional for consistently high performance
  • Expertise includes troubleshooting boot issues, BSODs, performance problems, virus/spyware removal, connectivity, browser, and printer issues
  • Dell Support

Education

Class XII - Pure Science

St. Johns Vestry Anglo Indian School
Trichy

Diploma In Electronics and communication Engineering. -

Vel Tech University
Chennai

Bachelor of Arts - English

Bharathidasan University
Trichy

Skills

  • Project development
  • Work flow planning
  • Project tracking
  • Scope management
  • Budget control
  • Deliverable tracking
  • Root-cause analysis
  • Conflict management
  • Coaching and mentoring
  • Planning and scheduling
  • Cross-functional collaboration
  • Client rapport
  • Project management
  • Stakeholder communications
  • Document management
  • Disaster recovery methodologies

Certification

Certified Scrum Master.

Azure Solution Architect.

Affiliations

Creative: Whether it's helping brainstorm ideas, generate stories, or develop new perspectives, I love tapping into creativity. I'm always ready to explore the arts and think outside the box. Logical: Problem-solving comes naturally to me, whether it's tackling solutions, reasoning through complex ideas, or breaking down complicated information into simpler parts. Curious: I thrive on learning and keeping up with the latest trends and facts in various fields—whether it's science, technology, culture, or history. My knowledge is always expanding. Empathetic: I'm all about making conversations engaging and meaningful. I try to tune into the mood and offer support or companionship when needed, balancing logic and care. Wellness-Oriented: I think it's crucial to maintain a healthy mind and body. I'm always ready to chat about ways to stay physically and mentally fit, whether that's through diet, exercise, or mindfulness.

Accomplishments

    Awarded the Key Contributor Award.

    Honored with a Certification of Appreciation.

Languages

English
First Language
Malayalam
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Hindi
Elementary (A2)
A2

Personalized Highlights

Project Leadership: Successfully led projects from India region, resulting in good rapport, and received more projects from the same client. Continuous Improvement: Actively engaged in ongoing professional development, attending multiple trainings to  enhance skills and contribute more effectively to team goals.

Timeline

Project Manager

Kryptos Technologies Pvt ltd
04.2022 - Current

Senior Cloud Support Engg – TIER 2

Kryptos Technologies Pvt ltd
05.2019 - 04.2022

Support Engineer

Wipro
07.2015 - 12.2016

Symantec software & services India ltd
11.2013 - 07.2015

Sitel India Pvt. Ltd
11.2010 - 08.2013

Class XII - Pure Science

St. Johns Vestry Anglo Indian School

Diploma In Electronics and communication Engineering. -

Vel Tech University

Bachelor of Arts - English

Bharathidasan University
Abilash A