Abilash K U

Software Quality Engineer

Infosys Ltd.

08.2021 - Current

Responsibilities:
- Conduct extensive testing within Salesforce environment, proficiently handling both Standard and Custom objects while ensuring accurate navigation of object relationships.
Designed and executed test plans, test cases, and test scripts for web and CRM applications, with a focus on Salesforce Sales Cloud, Service Cloud, and Healthcare Cloud.
- Specialize in profile and role-based testing within Salesforce platform, ensuring seamless integration and functionality of third-party applications, while meticulously monitoring data flow between systems.
- Demonstrate expertise in functional and regression testing, adeptly analyzing test requirements, developing comprehensive test scripts, and executing manual and automated test cases with efficiency.
- Take proactive measures in identifying critical defects and blockers, ensuring timely resolution within testing windows to uphold project timelines and deliverables.
Verified functionality of complex business processes including lead management, opportunity tracking, service entitlements, and patient data workflows.
Performed end-to-end testing across custom Salesforce applications, including regression, integration, UAT, and smoke testing.
Collaborated with business analysts and developers to validate business requirements and ensure quality in CRM workflows, case management, and healthcare-related processes.
Performed end-to-end testing of Salesforce CPQ (Configure, Price, Quote) configurations, validating pricing rules, product bundling, and quote generation workflows.

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