Abilash N. S
General Manager
Thiruvananthapuram
Summary
An outgoing, dynamic and sales focused professional who has a relentless drive to deliver more than just results. Abilash has a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected. As a true hands on leader, he is not afraid to jump in and assist wherever he is needed, and will do everything he can to deliver results that will contribute to the overall mission and success of a business. He possesses an analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. He has the self assurance that enables goals to be achieved, and is constantly looking to introduce new products and services that will meet the needs of tomorrow's savvy global travelers. Right now he is looking to develop and progress his career with an ambitious, award winning hotel which is looking to recruit talented professionals. Customer-oriented General Manager with 15+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
General Manager
Hybiz by Darshan
KOLLAM
01.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
CORPORATE GENERAL MANAGER
Sea Palace Group of Hotels
02.2018 - 12.2023
- Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division.
- Assists with procurement of operating supplies for all departments.
- Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success.
- Work with hotel department heads to establish goals and objectives that coordinate with the overall hotel wide goals and objectives.
- Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls.
- Evaluates changes to the guest's needs, the hotel's guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction.
- Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.
ROOMS DIVISION MANAGER
Five Star Hotel
12.2016 - 02.2018
- Responsible for maintaining visibility with guests at all times, and for assisting to run a hotel that has rooms and suites, conference rooms, restaurant, bar and an outdoor pool.
- Using hotel resources to maximize guests' satisfaction & optimize revenues.
- Representing the hotel in the market place and develop relationships with key accounts.
- Analysing statistical information and drawing conclusions from it.
- Developing and implementing staff training programs.
- Ensuring the accurate and timely submission of payroll data to the corporate office.
- Continuously developing the hotels brand.
- Attending tourism trade fairs and exhibitions.
- Providing the hotel owners with regular reports on the hotels operating objectives and fiscal performance.
- Aggressively managing all the independent revenue and expense areas to ensure profitability.
- Conduct disciplinary actions against staff, including terminations.
- Accurately forecasting revenues/expenses.
OPERATIONS MANAGER
Country Club Resort
03.2012 - 11.2016
- Having ultimate responsibility for the overall operation of the hotel.
- Also in charge of delivering results exceed guest satisfaction and financial performance objectives.
- Establishing priorities consistent with the hotels objectives.
- Administering and enforcing hotel policies and procedures.
- Resolving customer complaints in a timely and professional matter.
- Building strong relationships with companies that supply the hotel.
- Developing relationships with the local business community.
- Helping to develop management talent by acting as a mentor to supervisors and team leaders.
- Offering support and guidance to junior team members.
- Promoting hotel services and facilities to guests at every opportunity.
Executive Housekeeper
CGH Earth
08.2008 - 02.2012
Housekeeping Executive
Mapple Hotels Palaces and Resorts
06.2006 - 08.2008
GSA
Leela Palace
10.2005 - 05.2006
Trainee
Sterling Resorts
11.2005 - 04.2006
Education
Diploma - Hotel Operations
Haneefa Institute of Hotel Management
01.2003 - 01.2005
Skills
- Guest Relations
- Guest Experience
- Sales & Marketing
- Managing Housekeeping
- Performance Management
- Hotel Operations
- Food & Beverages
- Business Administration
- Financial Management
- Analysis
- Problem Solving
- Team Leadership
- Software Proficiency
- Creative Thinking
- Innovative Thinking
- Hands-on Management
Certification
Fire Safety Certificate
Career Statement
I feel that my greatest strengths are firstly my strong commitment to giving all hotel guests the best possible experience. Secondly my skill at working efficiently as part of a team, and forming solid personal bonds with other staff members. Thirdly my desire to do everything possible to ensure that my hotel not only meets but indeed exceeds all of the goals and targets set for it.
Key Competencies And Skills
- Driving and tracking the Hotels Reservations upselling program.
- Responding quickly to any changing market conditions.
- Creating a positive working environment for hotel staff.
- Taking prompt, decisive and corrective action to rectify hotel or staff shortcomings.
- Achieving guest satisfaction goals.
- Creating a cross-trained and motivated employee workforce capable of meeting the highest standards.
- Financially astute with the ability to control budgets, stocks and P&L.
- Making sure all hotel fixtures and fittings are in a safe condition to be used.
- Aptitude in financial management, financial reports and analysis.
- Ability to spot issues and opportunities before others.
- Challenging the status quo.
- Active team member with self-drive and motivation.
- Possessing knowledge of all relevant software & hotel management IT systems.
Timeline
General Manager
Hybiz by Darshan
01.2024 - Current
CORPORATE GENERAL MANAGER
Sea Palace Group of Hotels
02.2018 - 12.2023
ROOMS DIVISION MANAGER
Five Star Hotel
12.2016 - 02.2018
OPERATIONS MANAGER
Country Club Resort
03.2012 - 11.2016
Executive Housekeeper
CGH Earth
08.2008 - 02.2012
Housekeeping Executive
Mapple Hotels Palaces and Resorts
06.2006 - 08.2008
Trainee
Sterling Resorts
11.2005 - 04.2006
GSA
Leela Palace
10.2005 - 05.2006
Diploma - Hotel Operations
Haneefa Institute of Hotel Management
01.2003 - 01.2005
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