

Experienced customer service professional skilled in handling high-volume inquiries, optimizing workflows, and ensuring compliance. Adept at problem-solving, risk mitigation, and process improvement, leading to increased efficiency and customer satisfaction. Skilled in analyzing customer issues and implementing solutions that improve response efficiency and resolution time. Adept at using data insights to optimize processes, leading to a 20% reduction in service delays.
Customer Service & Client Relationship Management
Performance Metrics & KPI Tracking
MS Excel, SQL, and Reporting
Claims Processing & Reconciliation
Verbal & Written Communication (Email, Chat, Phone)
Documentation & SOP Maintenance