ABILASH PRASAD
Chennai
Summary
Experienced customer service professional skilled in handling high-volume inquiries, optimizing workflows, and ensuring compliance. Adept at problem-solving, risk mitigation, and process improvement, leading to increased efficiency and customer satisfaction. Skilled in analyzing customer issues and implementing solutions that improve response efficiency and resolution time. Adept at using data insights to optimize processes, leading to a 20% reduction in service delays.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Junior Associate
Guidehouse
Chennai
11.2023 - Current
- Processed 1,500+ customer claims with a 98% accuracy rate, ensuring high service quality
- Managed 100+ customer inquiries weekly, achieving a 90% first-contact resolution rate
- Reduced processing time by 20% through workflow automation and improved documentation
- Identified Trends & patterns, preventing $73,450 in potential losses annually by appealing further with POTFL
- Ensured 100% compliance with policies by maintaining up-to-date SOPs and risk controls
- Developed monthly performance reports, leading to a 15% improvement in service efficiency
- Collaborated with cross-functional teams to streamline customer care procedures and enhance workflow efficiency
Education
Master of Commerce (M. Com) - Accounting & Finance
A.M. Jain College
Chennai, India 06.2020 - 07.2022
Bachelor of Commerce (B. Com) - Accounting & Finance
A.M. Jain College
Chennai 06.2017 - 03.2020
Skills
Customer Service & Client Relationship Management
Certification
Google Data Analytics Professional Certificate, In Progress
Accomplishments
- Prevented $50,000 in financial losses by detecting and mitigating fraudulent claims.
- Achieved 98% accuracy in claims reconciliation and data validation.
- Improved service efficiency by 15% using data-driven insights and automated reporting.
Timeline
Junior Associate
Guidehouse
11.2023 - Current
Master of Commerce (M. Com) - Accounting & Finance
A.M. Jain College
06.2020 - 07.2022
Bachelor of Commerce (B. Com) - Accounting & Finance
A.M. Jain College
06.2017 - 03.2020
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