Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abilash S

Abilash S

Chennai

Summary

Detail-oriented Senior Resolution Coordinator with expertise in trend identification and customer compliance. Analyzes refund requests and implements process improvements to enhance operational efficiency. Resolves customer issues effectively, specializing in fraud detection and digital assistance for billing inquiries and order management.

Overview

4
4
years of professional experience

Work History

Senior resolution co-ordinator

Walmart global Tech
Chennai
02.2025 - Current
  • Analyzed refund requests for compliance with company policies, reducing potential discrepancies.
  • Identified trends in refund requests to streamline processes, resulting in faster resolution times.
  • Handling post-order issues such as lost packages, transit delays, missing items, damaged items, and related order support.
  • Applied problem-solving skills to navigate challenging situations and effectively resolve customer issues.
  • LOB - ART and Digital Chat

Customer Service Executive

Intergloble Aviation Ltd
chennai
12.2021 - 12.2024
  • Resolved customer inquiries and issues, providing timely solutions that enhanced customer satisfaction.
  • Maintained professionalism and calmness under pressure, diffusing tense situations to ensure positive customer experiences.
  • Assisted customers with inquiries and provided accurate information.
  • Resolved customer complaints efficiently and professionally.
  • Processed bookings and modifications through internal systems.

Education

Bachelor of Arts - B.com

Madras University
Chennai
05-2020

Skills

  • Refund analysis and dispute resolution
  • Trend identification and process improvement
  • Problem solving and situational awareness
  • Refund analysis
  • Compliance checking
  • Workflow optimization
  • Customer de-escalation
  • Alternative dispute resolution

Accomplishments

Received AOCS star Award - 2024

Timeline

Senior resolution co-ordinator

Walmart global Tech
02.2025 - Current

Customer Service Executive

Intergloble Aviation Ltd
12.2021 - 12.2024

Bachelor of Arts - B.com

Madras University
Abilash S