Hi, I’m
Abilash Singh
Hospitality And Hotel Administration
Balrampur
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Home, Runned By PVR LimitedNew Delhi
Guest Service Associate
01.2023 - Current
Job overview
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained cusine and foods to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Recommended top dining and entertainment options for guests in Home.
- Delivered messages, mail and packages left for guests to restaurent.
The Westin, VelacheryChennai
Guest Service Associate
09.2018 - 10.2020
Job overview
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 85%.
- Used Oracal to check daily record sheets, guest accounts and available vouchers.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Fortune Select Global, Member Of ITC's Hotel GroupGurugram
Trainee
06.2016 - 10.2016
Job overview
- Registration of guests and assigning rooms.
- Maintain an inventory of reservation, vacancies and room assignments.
- Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beverages.
- Co-coordinating with team workers to plan events, parties etc.
- Responsible for maintaining the hygiene and appearance of the hotel.
Education
Malachiya Murat Yadav Higher Secoundry SchoolPashuhari, Balia
High School from Basic
07.2008 - 06.2009
Bheesm Pitamah Inter CollegeDeopar, Deoria
Intermediate
07.2010 - 06.2011
Institute of Hotel ManagementGwalior, Madhya Pradesh
Graduation from Hospitality Administration And Management
07.2016 - 06.2018
Skills
Amenities and accomodations knowledge
Till counting
Report generation
Office streamlining
Guest experiences
Accomplishments
- Achieved “PVR Spotlight Award” recognition twice for exemplary performance during peak hours on multiple occasions (April 2023 & July 2023).
- Awarded as “Take Care Award” 2nd Runner up of "Star Performer April 2019" for highest guest voice score.
Timeline
Guest Service Associate
Home, Runned By PVR Limited
01.2023 - Current
Guest Service Associate
The Westin, Velachery
09.2018 - 10.2020
Institute of Hotel Management
Graduation from Hospitality Administration And Management
07.2016 - 06.2018
Trainee
Fortune Select Global, Member Of ITC's Hotel Group
06.2016 - 10.2016
Bheesm Pitamah Inter College
Intermediate
07.2010 - 06.2011
Malachiya Murat Yadav Higher Secoundry School
High School from Basic
07.2008 - 06.2009