Abilasha Perumal
Chennai
Summary
Reliable Admin and Operations representative with extensive track record in demanding sales and account management environments. Strong Presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Business Associate Manager
Chennai's Marina
01.2023 - Current
- Leading the IT side customer service team to ensure a high standard of service and drive sales.
- Reply emails to customer reviews and customer complaints.
- Retaining unhappy customers by listening to their issues and providing solutions to solve them.
- Making all customers aware of new offers and promotions.
- Retrieving items from the stock room when required and updating stock records.
Platform Operations Representative
FNZ
05.2023 - 11.2025
- Tested and implemented production changes with a 95% accuracy rate.
- Researched data and processing procedures to locate and resolve potential errors.
- Maintained a 99.8% Client Satisfaction Rating.
- Assisted Clients with account reconciliation and solving data discrepancies.
- Managed the research, classification, writing, and testing of client requests, along with developing the Statement of Work for client projects.
- Entered data into the customer database in order to provide accurate information about the company customers.
- Managed the customer database to ensure all information is accurate and up-to-date.
Support Worker
Ebony Healthcare Service
10.2021 - 06.2022
- Facilitate patient movement and daily care support.
- Plan nutritious and healthy meals for clients.
- Organize daily activities to encourage health and mental wellness of patients.
- Provide emotional, physical, and mental support.
- Assist in maintaining safe, clean, and positive client environments.
- Coordinate care with other healthcare and support professionals.
- Helped clients accurately take medication.
Admin Manager
Lakshmi brands
06.2022 - 05.2022
- Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.
- Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
- Achieved high call quality scores each week, based on each customer's level of satisfaction after they received a solution.
Admin Operations Head
Intelliers Global Services
07.2017 - 08.2021
- Responsible for taking & logging incoming calls & providing efficient customer support.
- Answered daily calls from customers in a high-volume call centre regarding service problems, product order progress and other concerns.
- Recognized as a top call centre agent with above average satisfaction rates on monthly customer service surveys.
- Entered orders for customers in a computer system for products or services and recorded customer information in the database.
- Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
Education
M.SC BWIM -
Northumbria University
Bachelors of Arts - English
Alagappa University
Karakudi, TamilnaduDiploma In Teacher Education - undefined
Alpha Teacher Training Institute
Masters in International business management - undefined
05.2021 - 05.2022
Skills
- Strong customer service orientation
- Problem solving
- Written and verbal communication skills
- Invoicing and receipts
- Conflict Resolution
Certification
DCA - Diploma in Computer Application
Software
- Microsoft office
- Excel
- Outlook
- Microsoft Teams
- Microsoft Project
- Microsoft Windows
- Word
- PowerPoint
Hardware
- Servers
- Infrastructure
- Desktops
- Networking
References
Available on request
Timeline
Platform Operations Representative
FNZ
05.2023 - 11.2025
Business Associate Manager
Chennai's Marina
01.2023 - Current
Admin Manager
Lakshmi brands
06.2022 - 05.2022
Support Worker
Ebony Healthcare Service
10.2021 - 06.2022
Masters in International business management - undefined
05.2021 - 05.2022
Admin Operations Head
Intelliers Global Services
07.2017 - 08.2021
Bachelors of Arts - English
Alagappa University
Diploma In Teacher Education - undefined
Alpha Teacher Training Institute
M.SC BWIM -
Northumbria University
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