Abimanyu Baskaran
Chengalpattu
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Tamilnadu Working Women's Hostels Corporation Limited
01.2023 - Current
- Monitor Hostel Managers & guide them for smooth operations at the hostel
- Created SOP for Tenants, Hostel Managers, Housekeeping & Security Guards
- Liaise with manpower agency for seamless operations
- Groom the staff to become a professional in the field
- Conduct training sessions and briefings on SOP
- Strive to reduce the controllable expenses and find ways to gain profit
- Take measures to avoid repeated complaints
- Address all grievances and take measures to resolve within time
- Participate in meetings to find out ways to improve efficiency
- Focus on upcoming projects for better planning
- Update ESG reports promptly
- Guide & monitor the reservations team to maintain full occupancy
- Actively involved in creating creative posts, campaigns and promoting hostel facilities
- Prepare office notes, circulars, lease agreements and write ups to present to the Government officials
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Executive - Catering
IndiGo Airlines
08.2017 - 09.2022
- Stock ordering, Goods receipt, inventory management, Invoice processing - SAP, Stock transfers, Escalate defects to vendors, Documentations, Complaint closures, Mail follow ups, Training staffs, handle a team of contract staffs, assign duties, Coach SOP
- Prepare PPT
- Participate monthly meetings & share views to overcome the challenges faced by team
- Have been closely associated with the inflight team
- So I have basic query solving capability
- I have experience in managing a small team with regards to their rostering, attendance, leave approvals, allocations, record keeping of individual staff files and updating them in portals on real time basis, respond to phone calls courteously, record each & every mail communications for future reference and analysis
- I'm proficient in using all system related works
Executive - Catering
IndiGo Airlines
12.2013 - 09.2016
- Stock ordering, Goods receipt, inventory management, Invoice processing - SAP, Stock transfers, Escalate defects to vendors, Documentations, Complaint closures, Mail follow ups, Training staffs, handle a team of contract staffs, assign duties, Coach SOP
- Respond to phone calls courteously, record each & every mail communications for future reference and analysis
- I'm proficient in using all system related works
Housekeeping Attendant
Hyatt Regency
01.2011 - 07.2012
- Responsible for the cleanliness & maintenance of all Public areas & guest rooms
- Replenish Minibar & maintain inventory for the same
- Responsible for the cleanliness, Hygiene & Maintenance of GM'S Apartment
- Maintain adequate equipment & linen inventory
- As it was a Pre-opening Hotel, responsible for setting up Mock-up rooms
- Participate in sectional & departmental meetings
Housekeeping Associate
Trident, Chennai
02.2010 - 11.2010
- Responsible for the cleanliness & maintenance of all Public areas & guest rooms
- Maintain adequate equipment & linen inventory
- Participate in sectional & departmental meetings
- Attend guest calls and close them on time
Education
Masters - Business Administration
National Institute of Buisness Management
01.2019
Flight Dispatch - Ground Handling
Avel Flight School
01.2014
Bachelor of Science -
Madras University
01.2010
Skills
- Customer service and relations
- Housekeeping and property maintenance
- Front office and reception management
- PPT Presentation
- Administration
- SAP
- Typewriting
- Food and Beverage Management
- Adaptability and flexibility
- \Emotional intelligence and empathy
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Kannada
Intermediate (B1)
Telugu
Elementary (A2)
Certification
Food Safety Supervisor - Certificate of Competence from FSSAI
Accomplishments
Received Best Presentation Award at Avel Flight School in 2014.
Best Team Player of the month in 2014 at Indigo Airlines under 'Airport Operations & Customer Service'.
Received '6E Food Controller' of the month in September 2015 at Indigo Airlines under 'Airport Operations & Customer Service'.
Received '6E Food Controller' of the month in December 2015 at Indigo Airlines under 'Airport Operations & Customer Service'.
Received Best Employee of the month - January'22 for accomplishing quality control parameters at Indigo Airlines under 'Airport Operations & Customer Service'.
Received several appreciations and recognitions such as 'You are amazing', 'Thank you', 'We could have done it without you', '6E Claps', 'Made for each other', etc..during my tenure at Indigo Airlines.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureCareer advancementFlexible work hoursWork-life balanceTeam Building / Company RetreatsInterests
Reading novels
Enjoying the peaceful atmosphere with nature
Listening mild music
Teaching and exchanging ideas and thoughts
Timeline
Operations Manager
Tamilnadu Working Women's Hostels Corporation Limited
01.2023 - Current
Senior Executive - Catering
IndiGo Airlines
08.2017 - 09.2022
Executive - Catering
IndiGo Airlines
12.2013 - 09.2016
Housekeeping Attendant
Hyatt Regency
01.2011 - 07.2012
Housekeeping Associate
Trident, Chennai
02.2010 - 11.2010
Flight Dispatch - Ground Handling
Avel Flight School
Bachelor of Science -
Madras University
Food Safety Supervisor - Certificate of Competence from FSSAI
Masters - Business Administration
National Institute of Buisness Management
Similar Profiles
Dr. V. ThiyagarajanDr. V. Thiyagarajan
AMI Project Lead (Smart Grid / IT) at Tamilnadu Generation and Distribution Corporation Limited - TANGEDCOAMI Project Lead (Smart Grid / IT) at Tamilnadu Generation and Distribution Corporation Limited - TANGEDCO
Stella TweneStella Twene
Admin officer (Part Time) at Working Women's Network LtdAdmin officer (Part Time) at Working Women's Network Ltd
Sakthi K PSakthi K P
Senior Engineer at POWER MECH PROJECT LIMITED ,IL&FS TAMILNADU POWER COMPANY LIMITEDSenior Engineer at POWER MECH PROJECT LIMITED ,IL&FS TAMILNADU POWER COMPANY LIMITED