Abin George

Data scientist

Axis Bank

07.2022 - Current

Generative AI - Developed a system using Llama 3 to generate summaries and identify intents from long text inputs, such as customer remarks and complaints, improving efficiency and providing valuable insights for personalized marketing and customer service.
Integrated GPT-4 as Code Assist with Jupyter Notebook to enhance Python coding and data analysis.
Key projects under Gen.AI: NPS survey remark analysis, Customer complaint re-tagging and classification and analysis, Call transcript analysis, City and Postal code extraction from customers address, Ex-employee feedback analysis for HR team.
Topic Modeling - Applied BERTOPIC to large datasets to uncover hidden themes and trends, providing a summarized view of complex information.
Utilized HDBSCAN and LDA clustering algorithms for topic discovery, comparing their effectiveness in different contexts.
Employed LLMs to automatically generate concise and informative themes for each identified topic, streamlining the analysis process.
Chatbot Development - Built a chatbot using the RASA framework to provide users with easy access to large datasets.
Designed the chatbot to enable quick retrieval of specific data fields, improving data accessibility and user experience.
Web Scraping and Analysis - Developed web scraping solutions using Scrapy to collect data from competitor websites.
Created summarized reports comparing competitor offerings, providing valuable market insights.
Implemented a news scraping system using the Bing Search API to collect adverse media news and automation of the report.
Power Apps Development - Created real-time news search engine using Microsoft Power Apps.
Integrated the Bing Search API to retrieve relevant news articles based on user-provided keywords.

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