Abin Jose
Sutton
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
Hans Crescent
04.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
Deputy Manager
HDFC Bank
09.2017 - 03.2024
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Relationship Executive
Axis Securities Ltd
11.2016 - 07.2017
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Conducted field visits and met corporate customers for business development.
Education
Bachelor of Commerce - Finance and Taxation
MG University
03.2017
Senior Secondary Education - CBSE
Bhavan's Vidya Mandir
03.2013
Skills
- Customer service
- Highly adaptable
- Operations management
- Strong work ethic
- Customer relationship management
- Guest services
- Excellent multitasking
Declaration
I declare that above mentioned information is true to my concern.
ABIN JOSE
Certification
- First Aid Certification
- Health & Safety Certification
- Fire Safety Awareness & Warden Duties Certification
- Risk Assessment Certification
- Manual Handling Certification
- Lone Working Certification
- Safeguarding Adults Awareness Certification
Timeline
Concierge
Hans Crescent
04.2024 - Current
Deputy Manager
HDFC Bank
09.2017 - 03.2024
Relationship Executive
Axis Securities Ltd
11.2016 - 07.2017
Senior Secondary Education - CBSE
Bhavan's Vidya Mandir
Bachelor of Commerce - Finance and Taxation
MG University
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