Summary
Overview
Work History
Education
Skills
Timeline
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ABINAND R

ABINAND R

Bengaluru

Summary

I'm an experienced and passionate Network & Security Engineer with over 3 years of expertise across industry-leading platforms. I began my career at Palo Alto Networks, where I worked extensively on Strata Next-Gen Firewalls and Prisma SASE, helping customers secure complex network architectures through deep troubleshooting and expert-level technical support as part of the TAC team. Currently, I’m at Salesforce, working with the Tableau platform, where I continue to bring my problem-solving mindset and customer-first approach to help users unlock insights through powerful data visualizations. This transition has helped me broaden my scope beyond security, into cloud platforms and business intelligence. I’m driven by curiosity, strong technical depth, and a collaborative spirit. Whether it’s securing distributed environments, optimizing data platforms, or solving high-impact customer issues, I’m committed to delivering excellence every step of the way. I adapt fast, learn constantly, and thrive when solving challenges that matter.

Overview

3
3
years of professional experience

Work History

Tableau Technical Support Engineer

Salesforce
10.2024 - Current
  • Deliver expert-level support for Tableau Desktop, Server, and Cloud, assisting enterprise customers in deploying and optimizing Tableau within complex, cloud-integrated environments.
  • Troubleshoot issues across network layers (TCP/IP, DNS, SSL/TLS, HTTP/S) and enterprise setups involving reverse proxies (NGINX, F5), load balancers, and firewalls.
  • Handle advanced cases involving SAML/Kerberos authentication, Active Directory, and SSL configuration, ensuring secure and seamless integration across hybrid infrastructures.
  • Support deployments on AWS and Azure, resolving performance issues, latency bottlenecks, and secure data source integrations (e.g., Redshift, Snowflake).
  • Collaborate cross-functionally with Engineering to escalate bugs and deliver root cause analyses for product improvements, contributing to platform stability.
  • Achieved 98% CSAT, with >90% SLA adherence and personal resolution of 20+ P1 escalations, earning consistent customer praise.
  • Authored technical documentation and knowledge base articles, reducing recurring support load by 15% and improving team efficiency.

Network Security Engineer

Iopex
05.2022 - 10.2024
  • Delivered expert-level technical support for Palo Alto Networks Strata Firewalls and Prisma Access (SASE), serving global enterprise customers across email, phone, and remote channels.
  • Promoted to Escalation Engineer in recognition of consistently resolving high-priority, complex network and security issues with speed and accuracy.
  • Troubleshot advanced Layer 3/Layer 7 network issues using diagnostic tools (CLI, packet captures, PCAP, PAN-OS logs) and performed lab testing and replication for root cause analysis.
  • Acted as a key escalation point for critical cases, collaborating cross-functionally with engineering and product teams to drive resolution and provide deep-dive analysis.
  • Created and maintained Knowledge Base articles, internal documentation, and customer-facing technical content to streamline support processes and reduce resolution time.
  • Ensured strict compliance with SLA timelines, maintaining high customer satisfaction and feedback scores throughout.
  • Contributed to the design and optimization of network systems by analyzing existing topologies and providing architecture-level recommendations.
  • Gained extensive hands-on experience with network monitoring, policy configuration, tunnel setup (IPSec/GRE), and security services (App-ID, Threat Prevention, URL Filtering, etc.) in real-world deployments.
  • Worked with business partners to balance requirements, security and risk reduction.
  • Performed network troubleshooting to isolate and diagnose common problems.

Education

High School Diploma -

Kendriya Vidyalaya Malleshwaram
Bengaluru, India
04-2017

B.Tech - Electrical, Electronics And Communications Engineering

SRM Institute of Science And Technology
Chennai, India
10-2021

Skills

Networking & Infrastructure

  • Protocols: TCP/IP, UDP, DNS, DHCP, HTTP/S, SSL/TLS, BGP, NAT, ICMP

  • Technologies: VPN (IPSec, SSL, GlobalProtect), VLAN, Load Balancing (F5, HAProxy), Reverse Proxy (NGINX, Apache, IIS)

  • Firewalls & Security: Palo Alto NGFW (Strata), Prisma Access (SASE), URL Filtering, App-ID, Threat Prevention, Zero Trust Architecture

Cloud & SaaS Platforms

  • Cloud Providers: AWS EC2, Azure VMs, Azure Active Directory

  • SaaS Experience: Tableau Cloud, Tableau Server/Desktop, Prisma Access

  • Authentication & Identity: SAML, Kerberos, LDAP, MFA, Active Directory, SSL Certificate Management

  • Data Sources: Snowflake, Redshift, BigQuery (cloud database connectivity in Tableau)

Debugging, Monitoring & Analysis Tools

  • Packet Analysis: Wireshark, tcpdump

  • Web Debugging: Fiddler, Postman, browser dev tools, cURL

  • Log Analysis: Tableau LogShark, Tableau Server Logs, PAN-OS CLI and logs

  • Performance/Network Testing: ping, traceroute, nslookup, netstat, dig

Support & Automation

  • Case Handling: Salesforce Service Cloud, JIRA, Confluence

  • Documentation: RCA writing, Knowledge Base creation, Troubleshooting Guides

  • Scripting & Automation: Bash, basic Python, Tableau REST API

  • Monitoring: CloudWatch, Azure Monitor, SNMP (via PAN devices)

Processes & Frameworks

  • ITIL Framework (Incident, Change, Problem Management)

  • SLA Management, Root Cause Analysis (RCA), Case Escalation

  • Customer Satisfaction Management (CSAT ≥ 98%)

  • Proactive and consultative remote support (email, phone, screen share)

Timeline

Tableau Technical Support Engineer

Salesforce
10.2024 - Current

Network Security Engineer

Iopex
05.2022 - 10.2024

High School Diploma -

Kendriya Vidyalaya Malleshwaram

B.Tech - Electrical, Electronics And Communications Engineering

SRM Institute of Science And Technology

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