ABINASH DEKA
Guwahati
Summary
Dynamic Relationship Manager with ICICI Bank, adept at cultivating profitable client relationships through effective communication and active listening. Excelled in cross-selling banking products, consistently surpassing performance metrics. Proven negotiation skills and a strong focus on customer satisfaction drive success in achieving business objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Manager
ICICI Bank
05.2022 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Bachelor of Science - Chemistry
Gauhati University
Guwahati07-2018
Higher Secondary - AHSEC
Nalbari College
Nalbari05-2015
Skills
- Business relationship cultivation
- Relationship review process
- Banking
- Effective customer communication
- Active Listening
- Negotiation & Influencing
Accomplishments
- NPS category award 2022, ICICI BANK
- Service Ambassador award 2023, ICICI BANK
- S+ category award 2024, ICICI BANK
Certification
- NISM - National Institute of Securities Market
Languages
English
Hindi
Assamese
Declaration
I declare that the above given information are correct up to my best of my knowledge .
Timeline
Relationship Manager
ICICI Bank
05.2022 - Current
Bachelor of Science - Chemistry
Gauhati University
Higher Secondary - AHSEC
Nalbari College
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