ABINASH KUND
Team Leader- Operations
BANGALORE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industries such as Digital health care and ecommerce and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Team Leader
MEDIBUDDY.IN
Bengaluru
03.2021 - Current
- Managing team of 7 people to handle L2-L4 escalations on Medicines operations to ensure exceptional customer support is provided.
- Have managed team of 14 which digitizes medicine orders.
- Have managed team of 7 to manage order processing and vendor management.
- Have worked closely with Vendors, finance department on reconciliation of delivered orders.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated daily and weekly meetings for internal and external groups.
- Participated in cross-functional team-building activities.
- Implemented new working processes to deliver multiple improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Associate
MEDIBUDDY.IN
Bengaluru
07.2019 - Current
- I have worked in multiple departments within same LOB of Medicine operations.
- Worked as associate to process medicine orders to pharmacy partner.
- Managed escalations related to Medicines in cooperation with my Team Leader.
Senior Client Service Associate
Glowroad.com
Bengaluru
08.2018 - 11.2018
- My role in the company was to do outbound calls to re-sellers, suppliers & end buyers to resolve their queries.
Senior Executive
Standard Chartered Bank
Bengaluru
11.2017 - 05.2018
- I was working as Senior client care executive to handle inbound call on Credit card queries and concerns.
- Had to try to create leads for cross sells while maintaining quality in call.
Customer Support Officer
MPHASIS BPO PVT. LTD
Bengaluru
09.2014 - 08.2015
- I was an associate executive to take outbound and inbound calls to solve customer’s query on Life Insurance
Education
Bachelor of Arts - Consumer Economics
U.K Mahaveer College, Affiliated By Utkal Universi
Pattamundai Odisha 09.2009 - 04.2012
Skills
Client Service
Hobbies
Playing cricket & Badminton, web surfing and browsing and book reading.
Personal Details:
Father's Name: Udaya Nath kunda
DOB: 02/07/1992
Address: H.No-30, Nagaraj Building, Maragondanahalli Village, Bangalore, Karnataka 560036
Contact No: 7411055150
Timeline
Team Leader
MEDIBUDDY.IN
03.2021 - Current
Customer Service Associate
MEDIBUDDY.IN
07.2019 - Current
Senior Client Service Associate
Glowroad.com
08.2018 - 11.2018
Senior Executive
Standard Chartered Bank
11.2017 - 05.2018
Customer Support Officer
MPHASIS BPO PVT. LTD
09.2014 - 08.2015
Bachelor of Arts - Consumer Economics
U.K Mahaveer College, Affiliated By Utkal Universi
09.2009 - 04.2012
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