Abinash patra
Customer Service Executive
Bhubaneshwar
Summary
Dynamic Customer Service Representative with extensive call center experience at Teleperformance, adept at resolving conflicts with empathy and professionalism. Proven track record in enhancing customer satisfaction through effective call management and product knowledge, leading to increased loyalty and repeat business. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Medpay
02.2022 - 05.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Teleperformance
02.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
HI-TECH INSTITUTE OF TECHNOLOGY
Koraput JEYPORE India 04.2001 -
Skills
Product knowledge
Timeline
Customer Service Representative
Medpay
02.2022 - 05.2022
Customer Service Representative
Teleperformance
02.2021 - 02.2022
High School Diploma -
HI-TECH INSTITUTE OF TECHNOLOGY
04.2001 -