Abinash Pradhan

Roles & Responsibility:

• Station Load and trim SPOC.
• Ramp safety training for all staff
• Ramp operations and Planning, Monitoring
• Ticketing and terminal operation
• Handling of Baggage and Cargo Operations.
• Station ramp coordinator for HO.
• Corporate team building activities & assistance to HR activities.
• Planning and execution of human force for operation.

• Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Assisted in the development of new customer service protocols to improve overall performance metrics.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.

• Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
• Station Load and trim coordinator and ramp operation SPOC.
• Working with GHA team to create customer experience hassle free.
• Planning of day to day operation for Cost efficiency.
• Managing customer escalation and there complains.
• Handing station audit and compliances.
• Managing station revenue and station targets are getting achieved.
• Working with different stations for MHB cases.
• Acting as a active member for station projects