Abinash Rout

• Coordinated with over 100+ Urban Local Bodies, help desk teams, and government stakeholders to gather requirements and ensure smooth adoption of Digit Works, a digital platform for smart payments and contracts in public works.
• Conducted field studies across multiple ULBs, engaging directly with officials and citizens to identify on-ground challenges; translated insights into actionable suggestions to improve service delivery and enhance platform usability.
• Facilitated 50+ training sessions and workshops, equipping 3000+ SHGs and ULB officials with the skills to use Digit Works effectively and promoting citizen-centric service delivery.
• Provided continuous technical support during the implementation phase, helping over 100+ ULBs smoothly transition to Digit Works.
• Logged and tracked 200+ platform-related issues via JIRA, collaborating with tech teams to resolve challenges and improve platform stability and user satisfaction.
• Played a key role in User Acceptance Testing (UAT) and rollout of new Digit Works features, ensuring alignment with field requirements and policy standards.
• Assisted in defining and monitoring key performance indicators (KPIs) for the Digit Works dashboard, contributing to data-backed governance and program monitoring.
• Prepared and presented weekly and monthly progress reports to senior stakeholders, highlighting risks, adoption trends, and data-driven insights to guide decision-making.
• Developed and maintained detailed project documentation, identifying potential risks and implementing mitigation strategies.
• Proven track record of leading and supporting projects that enhance public service delivery through unified systems and data-driven governance.
• Implemented data-driven decision-making strategies that improved overall effectiveness of the programs managed.
• Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
• Monitored program progress, identifying potential risks and proactively addressing issues to maintain optimal performance.
• Optimized resource utilization by reallocating staff as needed for maximum impact on project deliverables.
• Communicated regularly with stakeholders regarding project updates, successes, challenges, and opportunities for improvement.
• Increased stakeholder satisfaction by consistently delivering high-quality results and exceeding expectations.

• Mapped and analyzed the local market to identify 15+ potential distributors and new business opportunities, contributing to the expansion of the BAGIC brand in underserved areas.
• Conducted 10+ career seminars and 20+ training sessions for IMDs, resulting in improved cross-sell ratios and a 15% increase in distributor productivity.
• Handled customer engagement and claims support, ensuring 100% policy communication compliance and assisting in dozens of claim settlements, representing cases to the underwriting team for resolution.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.

I am in possession of a Master of Business Administration (MBA) degree with an emphasis in Business Analytics and Marketing. This all-encompassing program supplied me with a solid base in both the analytical and marketing features of business, empowering me to take data-driven decisions and devise effective plans.

GPA: Grade: 8.73

GPA: Grade: 8.02

51.2%

8.8 CGPA