Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Interests
Timeline
CustomerServiceRepresentative

Abinash Sai

Platform Experience Senior Analyst
Mumbai,MH

Summary

A resolute and initiative-taking Project Manager with excellent project management, process management, quality management, vendor management, e-commerce (trust & safety), detailing platform, market research, production, localization, and team lead experience across the last nine years.

Analytical, versatile, and with professional approach to project production, client servicing, delivering on timeline, team building and supporting solution architects that focus on delivering business value. Successfully been the key contributor along with leading interdisciplinary teams across different lines of business where and consistently encouraged participation, collaboration, and sense of ownership as a key for a high performing team.

Established myself as a project/process/team manager who has played pivotal roles in large scale programs; one of which was the biggest LifeSciences project in U.S.A. and another major stakeholder in Europe. Working for an e-commerce (U.S.A.) platform sensitizing their platform to ensuring all the trust & safety parameters are meet. Also, worked on major projects on localization, e-learning and content management across Europe and U.S.A. Industry experience varies from LifeScience, automobile, e-commerce and e-learning field and have experiences across a spectrum of roles from process improvement, client onboarding, escalation management, requirement gathering, team building and quality.

Overview

5
5
Languages
5
5
Certifications
34
34
years of post-secondary education
9
9
years of professional experience

Work History

Platform Experience Senior Analyst

Accenture
Mumbai, Maharashtra
12.2019 - Current
  • Manage end to end client requirements for e-commerce platform - Wish.com /ContextLogic
  • Creating WBR, MBR and OE reports – 3X3 and presenting to the management
  • Making monthly and weekly MME reports for finance
  • Monthly forecasting for billing activities
  • Ensuring all the client SLAs are meet by the team, and by overall tower
  • Product detailing for client, and ensuring correct synchronization
  • Implemented detailing methodology for efficient productivity
  • Ensuring all the trust & safety guidelines and GDPR are followed seamlessly
  • Policy updates approved by clients are implemented without any delay
  • Manage client escalations and incidents – and guide team to take accurate route
  • Lead client calls on – Ideation, process improvement, policy updates and challenges
  • Bridging between – client, client's auditors, internal QA team and management
  • Knowledge retention test are conducted regularly across tower as per client update
  • Deployed process improvement plan and ideas for both client and internal team
  • Take interviews and involve in hiring process for new batches
  • Negotiated differences between teams to clarify misinterpreted directions and resolve conflicts affecting performance
  • Mentoring team members and aiding them in performance achievement & growth, and individual SWOT analysis report
  • Driven ESSMA activity across tower and implement the outcomes
  • Took initiative and conducted PEA activities for team and entire floor
  • Revenue saved for the deal $25,000 with the implementation of new methodology practices
  • Team Size - 35

Associate Project Manager

Lionbridge Technologies
Mumbai, Maharashtra
06.2018 - 12.2019
  • Manage end to end project management and production of translation services and SEO projects (via V model) for multiple clients/accounts - Avire, 3M, BabyShop Lexmark, Royal Canin, Norican, Adecco, Ubisoft, Microsoft C&E
  • Manage complete project finances (worth 3.5 M USD) to ensure growth and profitability
  • Handling content for client website and aiding in improving user acceptance and globalization
  • Improvising CCDB CAR system by doing RCA (Root Cause Analysis) of the issue and achieve resolutions with all relevant parties (linguistic, DTP/Engineering Team and client's testers)
  • Process improvement in delivering of projects to client by introducing detailed MDS (Material Delivery Sheet) which can be referred by client and internal management alike.
  • Involved with solution architect (SA) team in selling in- house tools to clients.
  • Lead and coordinate with quality-check team along with client's testers to ensure smooth and correct deployments in PRD (production) environments.
  • Mentoring and coaching team members for performance improvement and growth by delivering an individual SWOT analysis report
  • Conflict management and escalation handling for onshore and offshore teams to ensure qualitative deliveries.
  • Took initiative in getting trained with tools like TMS, Freeway, JTS, Q-Wiz, Gemini, Salesforce, JIRA(WLS) that aided teams during technical incidents
  • Increased revenue for site by $45,000 by bringing the entire production to MUM site for all test translation projects.
  • Team Size – Changes as per project requirement

Project Manager

SDL Multilingual Solutions
Mumbai, Maharashtra
12.2014 - 06.2018
  • Handling multiple offshore clients (SDLC via V model) Danaher, Fortive, NetScouts VeederRoot, Deltek and Adobe, Amazon Prime video.
  • Manage end-to-end multimedia projects (e-Learning, voiceover, subtitling)
  • Handling offshore and onshore team for managing five US based accounts simultaneously.
  • Reporting to external and internal stakeholders for monthly reconciliation, billing reports, budget reports, KPI and QBR data
  • Manage complete project finances (worth 2.5 M USD) to ensure revenue growth and profitability
  • Pricing negotiations before finalizing work-orders/ quote
  • Timely delivery of the projects to client by allocating resources for the project when the project has been fixed
  • Core responsibilities include managing end-to-end translations life cycle, perform quality checks and subsequent deliveries
  • Work on different tools like WorldServer, TMS, Trados, Pasolo, JIRA, Adobe SLATE, Alite and Print Artwork Server (PAS).
  • Initiated program "ProjectStorm" for value addition in existing processes resulting into cost reduction per project (Approx 25K USD Quarterly)
  • Applying Bell Curve method during yearly appraisal to maintain balance within the team
  • Using Pareto's principle during workload distribution.
  • Team Size – 15

Project Associate

Apollo India
Kolkata, West Bengal
09.2013 - 12.2014
  • Handling operations of air and land carriers, to troubleshoot all issues of loading and final deliveries
  • Liaise with logistic agencies for competitive rates and services
  • Managing technical and delivery team at production site
  • Prepare quotations/freight Memos and Issue Invoices
  • Customers support and follow up for smooth transport and installation operations
  • Facilitate shipment status and updating to customers through monitoring movements from origin to destination
  • Preparation of MIS reports as needed by management.
  • Assessed projects to determine project specification compliance, adhering company's high-quality standards
  • To utilize aptitudes in project management, organization, and time management to successfully juggle simultaneous tasks and clients
  • Developed project database for use by team members to track progress
  • Team Size – 7

Field/Project Controller

IMRB
Kolkata, West Bengal
11.2012 - 08.2013
  • Responsible for all fieldwork, project, and research methodologies
  • Project budgeting as per duration, sample size, man- power and data collection methods (polls, focus groups, surveys etc.)
  • Manpower, material management, organizing, training, and retaining of freelancer teams.
  • Checking quality of translation in questionnaire and stimulus materials used in market research and data collection work
  • Training of freelancers, providing project specific training/briefing to freelance interviewers and team leaders (TL)
  • Quality controlling and supervising by conducting field self-checks which involved traveling to outstation centers
  • Meeting client and their research team for gathering information on research objective and cost estimation
  • Preparing report along with internal research team and presentation of the result to client.
  • Studied different operations pattern of leading national logistics companies and suggested workflow changes to the client (Maruti and Gati)
  • Preparing project reports and providing updates to client research management (for tobacco research)
  • Team Size – 20-25 (depending on the project type)

Education

No Degree - Secondary (ICSE)

Loyola High School
Kolkata, West Bengal
01.2005 - 06.2021

No Degree -

Loyola High School
Kolkata, West Bengal
01.2007 - 06.2021

Bachelor of Commerce

Prafulla Chandra College
Kolkata, West Bengal
03.2007 - 07.2010

Skills

Project Management

undefined

Accomplishments

  • Recognized and received encore award “Star of the business award” twice in one financial year 2020 – Q1 & Q4 at Accenture level
  • R&R Winner – Star Lead Award in the financial year 2021 – Q2
  • Recognized for CSR activity at Accenture level for Indian Sign Language
  • Recognized for making MUM site as primary production center for test translation projects
  • Client recognized successful implementation of “ProjectStorm” during Annual Business Review which resulted into cost-reduction
  • Promoted twice in a single financial year (2017-18) for outstanding qualitative deliveries and Team-lead competencies
  • Nominated by project for MDP Level-2 certification by approving to skip a seniority level.
  • Awarded certified research member by IMRB for enhancing and smart workflow generation for DHL Kolkata Zone

Affiliations

  • Senior NCC (Army Wing) cadet officer - "C" certificate holder
  • Officer of National level camp leading 350 cadets, conducted at Nadia airfield, West Bengal
  • State and district level power lifter

Software

JIRA

WorldServer

Pasalo

TMS

Adobe SLATE

Certification

Certified PRINCE2® Foundation & Practitioner

Interests

Solving verbal and non-verbal quiz

Keeping myself update on new trends in market

Passion in learning new things

Gather information on new motorcycles

To be part of social actives

To get certified as per market trends

Timeline

Certified PRINCE2® Foundation & Practitioner

02-2021

Platform Experience Senior Analyst

Accenture
12.2019 - Current

Certified ScrumMaster®

04-2019

Associate Project Manager

Lionbridge Technologies
06.2018 - 12.2019

Management Development Program – Level 2

02-2017

Management Development Program – Level 1

01-2016

PMP – SDL Module 12 contact hours/PDUs Course Number: SDL_TRG_060

08-2015

Project Manager

SDL Multilingual Solutions
12.2014 - 06.2018

Project Associate

Apollo India
09.2013 - 12.2014

Field/Project Controller

IMRB
11.2012 - 08.2013

Bachelor of Commerce

Prafulla Chandra College
03.2007 - 07.2010

No Degree -

Loyola High School
01.2007 - 06.2021

No Degree - Secondary (ICSE)

Loyola High School
01.2005 - 06.2021

Similar Profiles

CREATE PROFILE
Abinash SaiPlatform Experience Senior Analyst