Abinaya E
Srimushnam
Summary
To give my best in my professional pursuit for overall benefit and growth of the company that I serve by facing the challenges. To excel in my field through hardwork and integrity. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate
INSIDEA
11.2024 - 04.2025
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Senior Process Analyst
TATA CONSULTANCY SERVICES
05.2021 - 03.2024
- BMO Payments
- My role is to perform the wire transfers and Credit/Debit limit approvals for BANK OF MONTREAL clients
- Have to act as both the maker and checker simultaneously without any error logged
- I have been acted as an multitasker had been responsible for allocating cases to every associates of team as well as maker and checker
- Incase of high volume make sure to meet the SLA's and to Strech till completing our wires
- Everyone should be responsible and reliable to cover the required target and SLA'
- Produced documentation outlining process improvement solutions.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Customer Service Representative Specialist
HCL Technologies
06.2019 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Have been both INBOUND and OUTBOUND agent.
- Delivered prompt service to prioritize customer needs.
Education
B.Tech - Electronics and Communication
Sastra University
06.2019
HSC - undefined
RAJ Matriculation School
01.2015
SSLC - undefined
RAJ Matriculation School
01.2013
Skills
- Good at Problem Solving
- Adaptable to Circumstance
- Thrives in team environment
- Reliable
- Productivity Standards
- Quality Control Standards
Certification
Expert guide to resume writingby IDIGITALPRENEUR.
Accomplishments
- ACADEMIC ACTIVITIES :
- Mini project with project title AUTOMATIC RAILWAY GATE CONTROL USING ARDUINO AND HAND GESTURE CONTROL OF OUR LAPTOPS USING ARDUINO
- Main project on AUTOMATIC CAR PARKING LOT MANAGEMENT SYSTEM USING ARDUINO.
Timeline
Senior Associate
INSIDEA
11.2024 - 04.2025
Senior Process Analyst
TATA CONSULTANCY SERVICES
05.2021 - 03.2024
Customer Service Representative Specialist
HCL Technologies
06.2019 - 05.2021
HSC - undefined
RAJ Matriculation School
SSLC - undefined
RAJ Matriculation School
B.Tech - Electronics and Communication
Sastra University
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