ARUN PRABAKARAN
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
13
13
years of professional experience
Work History
Sr. Manager - Customer Relations (Account Manager/ Customer Success / Operations)
Randstad India
09.2018 - 12.2023
- Drive revenue through proactive outreach to existing accounts / Customers and overachieve yearly targets
- Maintain and manage a portfolio of 20-25 Key accounts and an existing revenue base of 780M-800M INR per annum for clients in the Fortune 100 / National / Global distributed enterprise space
- Manage sales opportunities, quota, funnel and forecast for each account/module, lead revenue forecasting activity within accounts and deliver to leadership at beginning of each month
- Understand and analyze customer's business needs, requirements and current challenges
- Position the right offering accordingly, highlighting the relevant service capabilities to demonstrate values
- Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction, maintain high customer satisfaction and serve as the primary escalation point for any customer issues or escalations
- Lead and manage quarterly business reviews (QBRS) for each account with an emphasis on broader business relationship, accountable for executive briefing center visits, customer events, technology investments and thought leadership dialog with CXO team
- Cultivate relationships at CXO level to gain insight into customer strategy, expansion plans etc., position and sell services across multiple organizational levels including but not limited to C-level and Executive level personnel
- Handling complete Customer & Employee life cycle
- ( Agreement, Recruitment, mining, payroll, Invoice, collections, Salary payouts, On & off boarding, Audit, Legal documents and statutory compliance)
- Negotiating Agreement/Contract terms for renewal Customers on yearly Gross Margin increase plan & grow existing revenue streams
- Work with different stakeholders as part of the Strategy and Operations team with Business Units, HR, Accounts, TA, Tax and other teams to prioritize, plan and execute key deliverables to the customers
- Sets and communicates business priorities, distributes the work load, ensures the correct fulfillment of the internal procedures
Account Manager
Adecco India
Chennai
03.2013 - 05.2018
- Managing staffing solution for top accounts (Global & India), new business development, and acquisition of new Customers & as well as strengthening of existing top accounts business
- Developing new Customers through strong recruitment processes & pay-roll processes
- Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
- Consults and advises on operational matters of medium complexity to internal Customers at peer levels and above
- Proactively communicates operational process changes to customers/partners and internal Customers, supports the implementation phase
- Accountable for planning and sales management, revenue generation and branch profitability
- Ensuring maximum customer satisfaction, by providing pre/post pay rolling assistance, Customer servicing thereby achieving delivery and quality norms
- Ensuring P&L achievement, Customer servicing and operations as well as on-time & error-free salary processing for more than 2,500 associates
- Creating the database of leads and preparing daily, weekly & monthly MIS
- Managing a team of process, recruitment, on boarding and account executives to fulfill Customer
- Overseeing manpower recruitment, performance analysis and appraisals as well as programmes to upgrade knowledge and optimize efficiency of sales & operations team
- Reviewing and interpreting the competition after in-depth analysis of market information to fine- tune the marketing strategies through sales pitch
- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements to the team
Corporate Relationship Manager
Monster.com
Chennai
09.2010 - 03.2013
- Create, manage, and own sales of Monster.com and provide solutions to Corporate and Placement Consultancy Segment
- Responsible for sales from Existing & New Customers which includes activities like forecasting, planning, strategizing, driving & identifying opportunities for up-selling through the complete product portfolio of Monster.com
- Manage sales & marketing functions to achieve bottom-line growth along with corporate objectives
- Understand the exact requirement of the Customer's recruitment process and provide the best Competitive Solution
- To analyze and explain the Customer's expenses for recruitment process and provide solution to achieve the return of Investments
- Manage accounts by maintaining close productive relationship with key decision makers
- To ensure high level service satisfaction we train the Customer on the product and performing other Marketing activities
- Coordinate activities with other Monster World Wide divisions to cross-sell recruitment solutions
- Manage activities pertaining to negotiating/ finalization of deals (techno commercial) for smooth execution of sales & order processing
- Provide technical service support to Customers and resolving their issues/concerns
- Coordinating with the marketing team, to keep a track over competitor's activities and finding solutions for brand enhancement, awareness and market penetration
Deputy General Manager – Client Partner
Randstad India
01.2024
- Handling a team of Account Managers to support professional staffing business.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Organized and monitored the workflow of daily operations to ensure the smooth functioning of the organization.
- Supervised team members, established performance goals, provided feedback and conducted performance reviews.
- Cultivated and maintained long-term relationships with C-suite executives from top-tier clients, facilitating partnerships that extended beyond the initial contract period.
- Spearheaded a digital transformation initiative within the account management team, improving workflow efficiency by 30%.
- Analyzed financial data to identify potential opportunities for cost savings or revenue generation.
- Identified areas of improvement in operational processes and developed solutions accordingly.
- Provided leadership support in developing business plans, budgeting, forecasting, andmarketing activities.
- Collaborated with other departmental heads to ensure efficient utilization of resources across the organization.
- Communicated effectively with stakeholders at all levels including customers, vendors, andpartners.
Education
Master of Business Administration - Marketing Management,
Suryadatta Institute of Management
06-2008
B.E - Electronics & Communication Engineering
Anna University
05-2006
Skills
- Leadership and team building
- Staff training/development
- Profit and loss accountability
- Recruitment
- Vendor relationships
- Team training and development
- Sales planning and implementation
- Cross-functional team management
- Budgeting and cost control
Timeline
Deputy General Manager – Client Partner
Randstad India
01.2024
Sr. Manager - Customer Relations (Account Manager/ Customer Success / Operations)
Randstad India
09.2018 - 12.2023
Account Manager
Adecco India
03.2013 - 05.2018
Corporate Relationship Manager
Monster.com
09.2010 - 03.2013
Master of Business Administration - Marketing Management,
Suryadatta Institute of Management
B.E - Electronics & Communication Engineering
Anna University
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