ABIN BABY KURIAN
Lower Hutt, Wellington
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Elementz IT Solutions Private Limited
07.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
Senior Human Resources Executive - HRBP
Saudi Arabian Mining Company
05.2017 - 05.2022
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Met with employees annually for progress reviews and performance assessments.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Processed employee claims involving performance issues and harassment.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Developed succession plans and promotion paths for staff.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Structured compensation and benefits according to market conditions and budget demands.
Financial Services Consultant
ICICI Prudential
05.2015 - 05.2017
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients and finance companies to find optimal solutions for financing.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Articulated client solutions in terms of ROI.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Managed client financial portfolios to minimise risk and optimize returns.
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Monitored changes in financial markets and kept clients informed of latest developments.
- Conducted market research and analysis to identify investment opportunities.
Education
MBA - Finance And Marketing
Lead College of Management
Kerala, India05.2015
Bachelor of Science - Computer And Information Sciences
Mar Augusthinose College
Kerala, India03.2013
Skills
- Growth Plans
- Training Programs
- Safety Awareness
- Incident Management
- Program Optimization
- Marketing Campaigns
- Employee Evaluation
- Quality Control Measures
- Process Development and Streamlining
- Strategic Vision
- Sales Promotion
- Staff Training
- Business Leadership
- Annual Budgets
- Project Workflow Management
- Manage Operations
- Business Operations
- Operational Efficiency
- Improve Performance
- Program Activities
- Reporting Tools
- Hiring and Onboarding
- Departmental Operations
- Risk Analysis
- Delivery Schedules
- Payroll Operations
- Customer Service Best Practices
- Organizational Structuring
- Customer Satisfaction
- Budget Controls
- Waste Management and Reduction
Timeline
Manager of Operations
Elementz IT Solutions Private Limited
07.2022 - Current
Senior Human Resources Executive - HRBP
Saudi Arabian Mining Company
05.2017 - 05.2022
Financial Services Consultant
ICICI Prudential
05.2015 - 05.2017
MBA - Finance And Marketing
Lead College of Management
Bachelor of Science - Computer And Information Sciences
Mar Augusthinose College
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