Abinesh S
Associate CS Internet
Chennai,TN
Summary
Technical Support Engineer
A motivated individual with in-depth technical knowledge and experience of Customer Support, Seeking a
position in a growth-oriented organization where I can use my skills to the advantage of the company
while having the scope to develop my skills.
Overview
1
1
year of professional experience
2
2
Language
4
4
years of post-secondary education
Work History
Associate CS
Sutherland Global Services
Chennai
05.2023 - Current
- As a new employee, I gained a lot of knowledge and abilities that enable me to perform my job well.Had communicated with the clients via chat and phone, they had also received prompt and efficient resolution to their issue
- Leveraged my communication skills and a variety of tools, such as CRM , to use the Salesforce Knowledge Base to resolve the customer issue
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Education
B.Tech - Information Technology
Manakula Vinayagar Institute of Technology
06.2019 - 05.2023
HSC & SSLC - undefined
Alpha Matriculation Higher Secondary School
05.2019
SSLC and HSC - undefined
Skills
- Communication Rapport Building
- Customer Interaction Salesforce CRM
- Troubleshooting Resolution Escalation
- Customer success Good Client Relations
- Networking Documentation Responding Tickets
- International Clients handling
- Voice (Inbound/Outbound)
- Subject matter expertise
- Relationship Building
- Flexible Schedule
Interests
Movies Travel Bikes Mountains
Achievements/Tasks
Areas of Intrest
Additional Information
- on Lenovo I was given the chance to intern with Lenovo as a quality analyst and OS installer. Learned about networking and operating systems for a period of Three months Participated in TCS Hackquest Proud to be in top 100 and got goodies Runner Up in Virtusa Jatayu Season 02 Achieved the top 300 and got goodies Participations Toycathon 2021, Manthan 2022, Smart India Hackathon 2022, HackwithInfy 2022
Timeline
Associate CS
Sutherland Global Services
05.2023 - Current
B.Tech - Information Technology
Manakula Vinayagar Institute of Technology
06.2019 - 05.2023
HSC & SSLC - undefined
Alpha Matriculation Higher Secondary School
SSLC and HSC - undefined
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