ABIN J0SEPH ABRAHAM
GREATER NOIDA (WEST)
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Provides expert direction and guidance to subordinates and formulates work plans. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Knowledgeable Manager, strategic, driven problem solver handles multiple tasks and projects simultaneously. Hard-working, reliable, honest, efficient, confident and willing to learn. Motivator and innovative. Good learner with a positive mind having logical approach towards work & life.
Overview
16
16
years of professional experience
Work History
HR & Admin Manager
Grace Care
11.2023 - Current
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Assisted in all aspects of business operations. Provided guidance and strategic insights/ inputs to the administrative activities.
- Developed recruiting strategies to identify qualified candidates and build network.
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Administered in setting up of new office.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Administered in purchasing new office equipment.
- Ensuring record management of organization with segregation and grading of top priority correspondences, Classification of Files, Documentation etc.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked with management to provide effective assistance for specific aspects of business operations.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Structured compensation and benefits according to market conditions and budget demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed employee disputes by employing conflict resolution techniques.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events and incentive programs.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Discovered and resolved complex employee issues that affected management and business decisions.
Customer Service & Operations Analyst
NatWest Group (U.K)
01.2022 - 10.2023
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
P.A. To Principal
Somerville International School
05.2019 - 12.2021
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Experienced with productivity tools such as Zoom, Google Docs and Sheets.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Used discretion when handling confidential information.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Operated and maintained applicant tracking and candidate management systems.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
Assistant Manager
United Consultancy Services India Pvt. Ltd.
11.2017 - 05.2019
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Administrator - School
Grace Care Academy
04.2015 - 06.2016
- Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures, and cost-saving initiatives.
- Allocated school budgets and solicited additional funding from grant programs with well-written applications.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Proposed and executed budget per school year.
- Managed budgets and resources for educational programs.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Created and managed project plans, timelines and budgets.
- Collaborated with administration staff to develop functional budgets within allocated funds.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Supervised, assessed and mentored teachers and paraprofessionals.
- Collected, validated, and distributed information to employees.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Evaluated staff performance and provided coaching to address inefficiencies.
HR & Admin Manager
Grace Care Movement
04.2009 - 10.2016
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Led and directed work of HR team members and handled hiring, training and termination.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Handled day-to-day activities related to office premises.
- Administered in setting up of new offices, recordkeeping, physical distribution and logistics.
- Ensuring record management of organization with segregation and grading of top priority correspondences, Classification of Files, Documentation etc.
- Collaborated with cross-functional teams to develop innovative solutions.
- Collaborated with department heads to establish goals and work plans.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Coordinated with human resources department to handle payroll and personnel databases.
- Entered and maintained departmental records in company database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Gathered, organized and input information into digital database.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Education
Executive MBA - Human Resources Management
Indian Institute of Business Management & Studies
Mumbai, India05.2017
Master of Social Work - Social Work
Annamalai University
Tamil Nadu, India10.2012
Bachelor of Arts - Sociology
IGNOU
Delhi, India06.2009
CBSE - Higher Secondary (12th Class) -
Somerville School
Noida03.2005
CBSE - Secondary (10th Class) -
Somerville School
Noida, India03.2003
Skills
- Efficient multi-tasker
- Training and mentoring
- Deadline-oriented
- Budgeting
- Administrative support
- HR processes & legal compliance
- Recruitment
- Strategic planning
- Computer proficiency
- Documentation and control
- Policy and Procedure Modification
- Performance & Compensation Management
Hobbies
*Painting and drawing
*Cartoon Art
*Calligraphy
*Playing Cricket/ Football/ Volleyball/ Badminton
Additional Information
- D.O.B. : 19.06.1986
- Sex : Male
- Marital Status : Married
- Blood group : AB+ve
- Religion : Christian
- Nationality : Indian
Languages
English
Advanced
C1
Hindi
Upper intermediate
B2
Malayalam
DECLARATION
I do hereby declare that the above-mentioned information are true and correct to the best of my knowledge and belief.
Place : G.Noida (W)
Date : 17-10-2023 ABIN JOSEPH ABRAHAM
Timeline
HR & Admin Manager
Grace Care
11.2023 - Current
Customer Service & Operations Analyst
NatWest Group (U.K)
01.2022 - 10.2023
P.A. To Principal
Somerville International School
05.2019 - 12.2021
Assistant Manager
United Consultancy Services India Pvt. Ltd.
11.2017 - 05.2019
Administrator - School
Grace Care Academy
04.2015 - 06.2016
HR & Admin Manager
Grace Care Movement
04.2009 - 10.2016
Executive MBA - Human Resources Management
Indian Institute of Business Management & Studies
Master of Social Work - Social Work
Annamalai University
Bachelor of Arts - Sociology
IGNOU
CBSE - Higher Secondary (12th Class) -
Somerville School
CBSE - Secondary (10th Class) -
Somerville School
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