Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABIN MON S

Adoor

Summary

Dynamic customer service professional with a proven track record at Brainbees Solution, excelling in problem-solving and active listening. Successfully led training sessions and implemented customer feedback initiatives, enhancing service standards and fostering customer loyalty. Adept at managing time effectively while adapting to evolving customer needs.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Brainbees Solution
ADOOR
07.2023 - Current
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Relations Staff Member

Reliance Retail
ADOOR
10.2022 - 05.2023
  • Led initiatives to gather customer feedback, identifying areas for improvement and implementing necessary changes.
  • Contributed to the development of policies related to customer service standards, ensuring consistency across all touchpoints.
  • Participated in ongoing professional development opportunities to stay current on industry trends affecting the provision of exceptional service.

BRAND STAFF

Aditya Birla Retail
ADOOR
01.2021 - 06.2022
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Communicated product value, quality, and style to educate and entice potential customers.

Education

High School Diploma -

Govt ITI SCDD
AYCADU
05-2020

Skills

Customer service

Problem-solving

Active listening

Adaptability and flexibility

Time management

Call management

Timeline

Customer Service Representative

Brainbees Solution
07.2023 - Current

Customer Relations Staff Member

Reliance Retail
10.2022 - 05.2023

BRAND STAFF

Aditya Birla Retail
01.2021 - 06.2022

High School Diploma -

Govt ITI SCDD

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ABIN MON S