ABIR DEY
Data Analyst : Annotation/Labelling
Summary
Dynamic and driven professional with a proven track record of over 6+ years in elevating key metrics and enhancing client satisfaction. Specializing in areas such as quality assurance, call/email resolution, SLA adherence, and average handling time, I bring a strategic approach that fosters a culture of continuous improvement. My leadership style revolves around instilling a deep understanding of business objectives and fostering collaborative discussions to align teams with organizational goals. I thrive on igniting passion within teams to achieve outstanding results.
Throughout my career, I've spearheaded various successful projects spanning AI/ML & Data Annotation implementations.
With a relentless drive for excellence, I am poised to deliver impactful solutions and drive unparalleled success for your organization.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Data Analyst : Annotation/Labelling
SHAIP AI DATA (INDIA)
12.2022 - Current
- Maintained open communication with the project lead, reporting progress and challenges faced during annotations.
- Utilized annotation software efficiently for quick turnaround times without compromising on quality or precision.
- Trained new team members on annotation tools, ensuring consistency across all projects.
- Participated in regular team meetings to discuss project updates, challenges, and opportunities for growth.
- Increased cross-functional collaboration by working closely with engineers to understand project requirements better.
- In addition to managing various outsourcing and data gathering projects and contractors, my duties as a data annotator include managing various project types based on data annotation and handling a team.
- Adapted quickly to changes in project needs or priorities, ensuring smooth transitions between assignments.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Process Analyst
AI Workspace (AIW)
11.2018 - 08.2021
- Collaborated closely with stakeholders during each phase of project planning and execution for maximum buy-in and success rate.
- Utilized data-driven decision-making techniques to prioritize process improvement projects, maximizing ROI.
- Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
- Conducted regular audits of internal processes, ensuring compliance with industry regulations and company policies.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Conducted training and applied change management to achieve desired outcomes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Increased efficiency and team performance by implementing actionable process improvements.
Senior Customer Service Supervisor
StarTek
04.2017 - 08.2018
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
- Facilitated timely resolutions by escalating urgent cases appropriately within the organization.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Streamlined training processes for new team members, promoting faster onboarding and increased productivity.
Data Entry Specialist
Indian Oil Corporation Limited
03.2013 - 10.2015
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Assisted in training new employees on company-specific software tools and best practices for data management.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Supported business decisions with accurate data analysis, providing valuable insights to stakeholders.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
Education
Bachelor of Arts - Arts
West Bengal State University
Barasat, India 04.2001 -
Skills
- Microsoft Office Suite
Timeline
Data Analyst : Annotation/Labelling
SHAIP AI DATA (INDIA)
12.2022 - Current
Process Analyst
AI Workspace (AIW)
11.2018 - 08.2021
Senior Customer Service Supervisor
StarTek
04.2017 - 08.2018
Data Entry Specialist
Indian Oil Corporation Limited
03.2013 - 10.2015
Bachelor of Arts - Arts
West Bengal State University
04.2001 -