Abiraami K

• · Managing the entire lifecycle of Global Compliance projects, supervising the delivery of both Statutory and Non-Statutory deliverables.
• Resolving escalations from internal and client global teams, providing optimal solutions to raised issues.
• ·Identifying and implementing process efficiencies and leverage available technology & automation tools.
• Generating KPI reports and deliver status dashboards to track project progress.
• Communicating with clients and manage their expectations effectively.
• Managing customer relationships for LATAM, APAC, US & EMEA geographies.
• Ensuring delivery of service level components, meeting quality and productivity targets.
• Conducting weekly reviews of SLAs, identifying gaps and challenges, and implementing control measures to ensure targets are met.
• Participating in weekly and monthly governance calls.
• Ensuring compliance requirements are understood and adhered to by both self and team members.
• Maintaining excellent working relationships with stakeholders and colleagues.
• Identify training gaps for self and team and work with leadership to bridge gaps.
• Compiling performance reports and gather customer feedback.
• Collaborated with cross-functional teams to develop data-driven strategies, optimizing operational performance.
• Managed complex projects, ensuring timely delivery of high-quality results.
• Mentored junior analysts, providing guidance on best practices.
• Implemented process improvements, reducing manual effort in data validation and increasing overall accuracy of analyses.
• Reviewed key performance indicators regularly, identifying areas of improvement for strategic initiatives.
• Presented insights and recommendations to senior leadership, influencing critical business decisions based on data-driven evidence.
• Established strong relationships with stakeholders, fostering open communication channels to gather accurate information for analyses.
• Evaluated the effectiveness of implemented solutions through post-implementation reviews, ensuring alignment with desired outcomes.

· Met customer call guidelines for service levels, handle time and productivity.

· Investigated and resolved proactively and positively to rapid change.

· Responded to customer requests, offering excellent support and tailored recommendations to address needs through various mediums – calls, live chat, and emails.

· Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions, promotions, and deals.

· Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, product, and service recommendations to guide customers on products to meet varying needs.

· Followed through on all critical inter-departmental escalations to increase customer retention rates and monitored customer feedback channels, identifying areas of improvement for enhanced product and service quality.

· Customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, resulting in satisfactory outcomes, exceptional service, and positive feedback.

· Managed high call volume with exceptional time management skills, minimizing wait times for customers.

· Provided training and support to new associates to help provide high-quality customer service.

· Cross-trained and provided backup support for organizational leadership.