ABIRAMI
THANJAVUR
Summary
Seasoned Corporate Banking Customer Service Officer with comprehensive knowledge in providing high-quality client service, managing complex financial transactions, and resolving account-related issues. Demonstrated ability to build strong relationships with customers while ensuring compliance with banking regulations. Strengths include effective communication, problem-solving skills, and adaptability in a fast-paced environment. Significant contributions made in previous roles include enhancing customer satisfaction levels and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
DBS Bank Ind Ltd
Thanjavur
11.2023 - Current
.
- Implemented best practices regarding customer service standards across all channels.
- Managed daily operations of the Customer Service Department.
- Resolved customer issues in an efficient and timely manner.
- Established trustful relationships with customers through effective communication skills.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
Customer Service Officer
ICICI Bank Ltd
Ponnamaraveedhi
12.2017 - 11.2023
.
Education
B.Sc - Computer Science
Auxilium Womens Higher Secondary School
Chennai04-2013
Skills
- Team collaboration
- Data analysis
- Critical thinking
- Problem-solving abilities
- Time management abilities
- Trained in Salesforce
- Attention to detail
- Administrative and office support
Timeline
Customer Service Officer
DBS Bank Ind Ltd
11.2023 - Current
Customer Service Officer
ICICI Bank Ltd
12.2017 - 11.2023
B.Sc - Computer Science
Auxilium Womens Higher Secondary School
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