Abirami S
Chennai
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Software Engineer
Cognizant Technology Solutions
Chennai
07.2022 - Current
- Troubleshot and resolved technical issues in production environments promptly.
- Fetched policy details by connecting to the database through SQL commands.
- Able to clone the code from GitHub to the RAD application through Git commands.
- Analyzed code and corrected errors to optimize output.
- Tracked progress against milestones using project management tools such as JIRA.
- Utilized ticketing tools, such as ServiceNow, for tracking progress on open tickets.
- Monitored the production environment using various monitoring tools, such as AppDynamics, ensuring that all services were up and running smoothly.
- Provided support and guidance on escalated incidents reported by users through ticketing system like ServiceNow
- Implemented Change Management process in ServiceNow by creating change requests and managing them through approval cycles.
- Monitored system performance metrics, such as memory usage and CPU utilization, using monitoring tools like AppDynamics.
- Used the CyberArk application to check the health of application servers and services for all the non-prod and prod regions.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Velammal Engineering College
Sureapet, Chennai07-2022
Skills
- Java
- SQL
- Ticketing tools : ServiceNow and Jira
- File transfer / security tool : FileZilla and CyberArk
- Monitoring tool : AppDynamics
- Application server : WebSphere Application Server (WAS)
- Version control : GitHub
- Development tool : Rational Application Developer
- Chubb GPT tool : Prodigy
- Basics of C/C
- Jenkins
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Telugu
Elementary (A2)
A2
Internship / Projects
- Cognizant provided technical internship program - January 2022 to June 2022
- eBay Marketplace projects – July 2022 to February 2024
- Chubb Insurance project - March 2024 to present
Timeline
Software Engineer
Cognizant Technology Solutions
07.2022 - Current
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Velammal Engineering College
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