Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Software Engineer
Cognizant Technology Solutions
Chennai
07.2022 - Current
Troubleshot and resolved technical issues in production environments promptly.
Fetched policy details by connecting to the database through SQL commands.
Able to clone the code from GitHub to the RAD application through Git commands.
Analyzed code and corrected errors to optimize output.
Tracked progress against milestones using project management tools such as JIRA.
Utilized ticketing tools, such as ServiceNow, for tracking progress on open tickets.
Monitored the production environment using various monitoring tools, such as AppDynamics, ensuring that all services were up and running smoothly.
Provided support and guidance on escalated incidents reported by users through ticketing system like ServiceNow
Implemented Change Management process in ServiceNow by creating change requests and managing them through approval cycles.
Monitored system performance metrics, such as memory usage and CPU utilization, using monitoring tools like AppDynamics.
Used the CyberArk application to check the health of application servers and services for all the non-prod and prod regions.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Velammal Engineering College
Sureapet, Chennai
07-2022
Skills
Java
SQL
Ticketing tools : ServiceNow and Jira
File transfer / security tool : FileZilla and CyberArk
Monitoring tool : AppDynamics
Application server : WebSphere Application Server (WAS)
Version control : GitHub
Development tool : Rational Application Developer
Chubb GPT tool : Prodigy
Basics of C/C
Jenkins
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Telugu
Elementary (A2)
A2
Internship / Projects
Cognizant provided technical internship program - January 2022 to June 2022
eBay Marketplace projects – July 2022 to February 2024
Chubb Insurance project - March 2024 to present
Timeline
Software Engineer
Cognizant Technology Solutions
07.2022 - Current
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions