Abishek M R

Provide expert technical advice and support to customers through chats. Address computer-related issues by diagnosing and distinguishing between software and hardware problems. Effectively identify and resolve software-related problems by offering step-by-step guidance and troubleshooting solutions, ensuring swift issue resolution for clients. When hardware issues are detected, recommend and coordinate the replacement of faulty components or devices to restore the functionality of the computer systems. Maintain up-to-date knowledge of the latest computer hardware and software technologies, as well as emerging trends in the industry. Stay current with best practices and provide customers with the most accurate and relevant advice. Demonstrate a commitment to resolving customer problems and inquiries efficiently, ensuring a positive customer experience. Maintain accurate and detailed records of customer interactions, technical solutions, and issue resolutions. This ensures transparency and facilitates future reference and reporting.

• Successfully served as a Customer Support Executive, specializing in assisting international clients with their concerns related to our products, ensuring their complete satisfaction
• Proficiently handled a high volume of inquiries and issues, consistently delivering timely and effective solutions, contributing to a high customer retention rate
• Enhanced communication skills through regular interaction with clients from diverse cultural backgrounds, strengthening the ability to convey complex technical information in a clear and understandable manner.