ABISHEK NATH
Summary
Accomplished Operations and Project Management professional with 12 years of experience in international and domestic client onboarding. Expertise in project delivery, operations management, and stakeholder engagement. Skilled in leading cross-functional teams and managing strategic client relationships to ensure successful project implementation and customer success.
Overview
14
14
years of professional experience
Work History
Client Onboarding Manager (Promoted)
Vserve Ebusiness Solutions – International Process (USA Region)
Coimbatore
02.2026 - Current
- Promoted to Client Onboarding Manager in recognition of strong project execution, client relationship management, and operational leadership.
- Manage the complete onboarding lifecycle for new clients from project initiation through operational transition.
- Acted as the primary point of contact for new clients during onboarding and implementation.
- Conducted client discovery sessions to clarify business objectives, operational workflows, project scope, and implementation requirements.
- Gathered and documented business requirements, communicated effectively with internal teams to facilitate successful project implementation.
- Coordinate with Operations, HR, Training, IT, Quality, and Management teams to deliver seamless client onboarding.
- Developed comprehensive onboarding plans, implementation timelines, and process documentation, ensuring smooth transition strategies.
Project Manager
Vserve Ebusiness Solutions
03.2025 - Current
- Managed multiple client accounts, enhancing relationship management and service delivery.
- Oversaw project delivery and operational support for RollKall and Kindthread, ensuring alignment with client expectations.
- Act as the primary liaison between clients, internal teams, and management to ensure successful project execution.
- Define project scope, objectives, deliverables, and implementation strategies in collaboration with clients and internal stakeholders.
- Develop project plans, timelines, milestones, and resource allocation plans to ensure timely delivery.
- Ensure projects are delivered within agreed timelines while maintaining quality standards and client satisfaction.
- Manage client expectations through transparent communication and prompt resolution of concerns.
- Monitored project progress, identified risks, and implemented corrective actions to uphold delivery timelines.
Assistant Operations Manager
Cogent eService's Pvt Ltd
01.2022 - 10.2024
- Managed operations for a 200-member team, including 12 team leaders, ensuring consistent performance and grooming leaders for future responsibilities.
- Supervised team leaders and front-line agents in voice process to ensure consistent service delivery.
- Managing day-to-day operations, ensuring performance targets are met, and maintaining service quality in line with client expectations.
- Managed key performance indicators to track team effectiveness., shift scheduling, rostering, and attendance to maintain adequate staffing.
- Monitored real-time operations to ensure seamless workflow and adherence to client requirements. to ensure smooth process execution and adherence to client.
- Managed key performance indicators to track team effectiveness, shift scheduling, rostering, and attendance to maintain adequate staffing.
- Oversaw domestic operations within the India region to enhance service delivery., India Region
Senior Business Development Manager - Lab
Arcadia consulting services Pvt Ltd
02.2019 - 02.2024
- Coordinated with vendors and internal IT teams to resolve interface-related technical issues, ensuring smooth operations.
- Managed end-to-end lab interface setup for customer service, including new interface setups and monthly billing for existing clients.
- Troubleshot interface issues, addressing technical problems with data mapping, connectivity, and system updates for a 110-member team.
- Managed international processes for USA region
Business Development Executive
Notion Press media Pvt Ltd
02.2017 - 01.2018
- Managed sales pipeline from lead generation to contract closure, ensuring seamless transition and client satisfaction.
- Identified potential customers, cultivated relationships, and secured deals.
- Coordinated domestic and international processes to ensure smooth operations.
Senior Tele Researcher
Merit Software Services Private Ltd
01.2014 - 01.2017
- Developed survey instruments, analyzed data, and prepared detailed reports to inform research project outcomes.
- Published experimental and research findings in scientific publications and journals.
- Created and maintained databases to effectively track research activities and results.
- Managed international processes in the UK region
Customer Support Officer
Sutherland Global Services
08.2012 - 08.2013
- Diagnosed and resolved customer issues through effective troubleshooting steps.
- Promoted and sold additional products to customers during transactions.
- Upsold additional products and services.
- Managed international processes for the USA region.
Education
Bachelor of Commerce -
Rajasthan Vidyapeeth University
IndiaHigh School Diploma -
G.D. Naidu Charities
Skills
- Client Onboarding & Implementation
- Client Implementation Planning
- Client Needs Assessment
- Requirement Gathering
- Project Management
- Operations Management
- Cross-functional Collaboration
- Stakeholder Management
- Team Leadership
- Strategic Planning
- Business Process Improvement
- SLA and KPI management
- Operational Excellence
- Customer Success
- Client Relationship Management
- Change Management
- Client Satisfaction
- Operational Excellence
Languages
- Malayalam, Native
- Tamil, Native
- English, Advanced
- Hindi, Advanced
Timeline
Client Onboarding Manager (Promoted)
Vserve Ebusiness Solutions – International Process (USA Region)
02.2026 - Current
Project Manager
Vserve Ebusiness Solutions
03.2025 - Current
Assistant Operations Manager
Cogent eService's Pvt Ltd
01.2022 - 10.2024
Senior Business Development Manager - Lab
Arcadia consulting services Pvt Ltd
02.2019 - 02.2024
Business Development Executive
Notion Press media Pvt Ltd
02.2017 - 01.2018
Senior Tele Researcher
Merit Software Services Private Ltd
01.2014 - 01.2017
Customer Support Officer
Sutherland Global Services
08.2012 - 08.2013
Bachelor of Commerce -
Rajasthan Vidyapeeth University
High School Diploma -
G.D. Naidu Charities