Abishek Shanmugam
Namakkal, Tamil Nadu,
Summary
Accomplished Senior Technical Writer with 7 years of experience, currently contributing at CDK Global India Private Limited. Skilled in creating high-quality documentation, including API Developer Guides, release notes, and user manuals that improve product clarity and usability. Adept at using JIRA and collaborating with cross-functional teams to deliver accurate, developer-focused content. Known for implementing effective content strategies that align with product goals, ensuring documentation excellence and enhanced user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
CDK Global – Outsourced through Tao Digital
Hyderabad
12.2024 - Current
- Create and maintain clear technical documentation such as release notes, API guides, walkthroughs, user manuals, and system requirement documents.
- Collaborate with developers, QA, and product teams to collect accurate technical information and ensure documentation reflects product updates.
- Prepare structured release notes with feature updates, fixes, and contributor shout-outs; create easy walkthroughs for new features and workflows.
- Conduct peer reviews, manage version control, and maintain high documentation quality and consistency.
- Implement a content strategy aligned with product goals and user needs to support effective knowledge sharing.
Senior Technical Writer
NITOR Infotech Pvt. Ltd.
04.2024 - 11.2024
- Create, edit, and maintain comprehensive documentation, including user manuals, release notes, API guides, markdown editors, and system requirements. Writing easy-to-understand user interface text, online help, and developer guides.
- Work closely with software developers, QA teams, and product managers to gather technical information and ensure accuracy in documentation.
- Conduct peer reviews and maintain version control to ensure documentation meets quality standards. Implement and manage a content strategy that aligns with product goals and audience needs.
- Manage documentation repositories using Git, Confluence, or other version control tools, ensuring proper tagging, history, and content lifecycle management.
- Optimize documentation using feedback from users, SMEs, and analytics, continuously improving clarity, usability, and structure.
- Develop internal documentation templates, best practices, and writing guidelines to streamline future documentation efforts.
Senior Technical Instructional Designer
L & T Services India Pvt. Ltd.
11.2022 - 04.2024
- Gathering information from subject matter experts (SMEs) and using an agile methodology to create 'Storyboards and Documents for XML' from start too finish.
- Attend the Instruct sprint meeting to grasp product changes and document requirements. Plan documentation for each sprint based on product changes. Collaborate with cross-functional teams to understand business partner needs.
- Develop credibility and establish relationships with subject matter experts (SMEs) from various countries (American, It, Br, Es, German, etc) through frequent communication and inquiries.
Technical Writer
ALTEN India Pvt. Ltd.
04.2019 - 10.2022
- Followed various style guides such as Microsoft Manual of Style (MSTP) and possess ability to adhere to company specific style guides.
- Writing easy-to-understand user interface text, online help, and developer guides.
- Interact with SME to discuss regarding queries to meet the job requirements.
Education
B.E - Aeronautical Engineering
Karpagam Academy of Higher Education (KAHE)
Coimbatore, India04.2017
Skills
- JIRA and Confluence
- Software documentation and formatting
- Agile methodology
- Collaboration skills
- Figma and design tools
- API integration
- GitHub version control
- Microsoft Office suite
- Markdown proficiency
- ShoutOut and Walkme tools
- Release notes management
- JSON and SQL basics
- SWAGGER documentation
- User and installation guides
- Product walkthroughs and tutorials
- Drawio for diagrams
- Snagit for screen captures
- Developer documentation
Certification
CADD Centre Certificate, 02/01/17, 05/31/17
Supported Causes
- Health & Wellness Initiatives
- Food Distribution Support
Languages
- English
- Tamil
Hobbies and Interests
- Food donation and hunger relief
- Fitness & wellness
- Playing cricket
- Watching sports
Honor Awards
- SPOT AWARD, 10/01/23, L & T Services India Pvt. Ltd.
- SPOT AWARD, 01/01/24, L & T Services India Pvt. Ltd.
- PINACLE AWARD, 04/01/22, Alten India Pvt. Ltd.
Current Organization
TAO Digital Solutions India Pvt Ltd, 12/01/24, Present
Timeline
Senior Technical Writer
CDK Global – Outsourced through Tao Digital
12.2024 - Current
Senior Technical Writer
NITOR Infotech Pvt. Ltd.
04.2024 - 11.2024
Senior Technical Instructional Designer
L & T Services India Pvt. Ltd.
11.2022 - 04.2024
Technical Writer
ALTEN India Pvt. Ltd.
04.2019 - 10.2022
B.E - Aeronautical Engineering
Karpagam Academy of Higher Education (KAHE)