Abishek Srinivasan
Senior Software Engineer
Chennai,TN
Summary
Senior Software Engineer specializing in scalable Rails architectures and large-volume data migrations, powering $10M+ enterprise onboardings. Directed the Freshservice UK go-live with zero downtime, driving a 5% uptick in adoption, and accelerating migration speed by 40% via automated ingestion pipelines. Delivered resiliency and cost efficiency by optimizing infrastructure with autoscaling (−30% cost) and shipping high-throughput APIs that strengthened reliability at scale.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Senior Software Engineer
Freshworks
Chennai
02.2021 - Current
- Spearheaded backend engineering for data migration, facilitating seamless onboarding to Freshservice.
- Engineered robust CRUD APIs for modules, including tickets, notes, and assets.
- Designed and implemented a migration tool that automated processes and improved data integrity.
- Launched Freshservice in the UK by provisioning infrastructure and streamlining deployment workflows.
- Ensured reliability, scalability, and extensibility of backend systems throughout the project lifecycle.
- Led end-to-end onboarding for Freshservice UK, achieving zero service disruption and 5% increase in customer onboarding.
- Developed a scalable migration automation tool for secure data imports, significantly reducing onboarding time.
- Created high-performance APIs to support ITSM operations, enhancing integration and system efficiency.
Education
Bachelor of Engineering - CSE
Sri Krishna College of Engineering & Technology
Coimbatore05-2021
Skills
- Ruby on Rails
- Python
- C and Java
- MySQL
- Git
- Restful APIs
- AWS (EC2, S3)
- Data migration
- Leadership
- Problem solving
- Effective communication and team collaboration
Certification
• Ruby on Rails, Python, C, and Java
Accomplishments
• Awarded 4× Best Employee of the Quarter and Gold Team (2025) recognition for sustaining delivery excellence on mission-critical platform expansions.
• 40% churn risk reduction achieved through backend-led customer experience improvements and high-accuracy migration execution.
• Architected scalable Bulk API framework, unlocking enterprise-grade ingestion capabilities and accelerating high-volume onboarding.
• Delivered $10M+ customer migrations on aggressive timelines, eliminating manual reprocessing and strengthening renewal outcomes.
• 30% cloud cost optimization realized in staging via autoscaling, improving operational economics without compromising release velocity.
• 40% churn risk reduction achieved through backend-led customer experience improvements and high-accuracy migration execution.
• Architected scalable Bulk API framework, unlocking enterprise-grade ingestion capabilities and accelerating high-volume onboarding.
• Delivered $10M+ customer migrations on aggressive timelines, eliminating manual reprocessing and strengthening renewal outcomes.
• 30% cloud cost optimization realized in staging via autoscaling, improving operational economics without compromising release velocity.
Timeline
Senior Software Engineer
Freshworks
02.2021 - Current
Bachelor of Engineering - CSE
Sri Krishna College of Engineering & Technology