Summary
Overview
Work History
Education
Skills
Timeline
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Abishek T

Program Analyst
Coimbatore

Summary

A well experienced IT professional holding key positions in Change , release & incident management. I am a very organized and disciplined self - started with a passion Service Management and who enjoys the daily operations of service management processes. My credo is: "Chasing perfection to capture excellence".

Overview

1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Program Analyst

Cognizant Technology Solutions
01.2022 - Current

Service support / Change Management

  • Performed the daily process operations in the following areas: Problem, Incident, Change, Governance & Risk.
  • Creating plans for Patching / DB Switch over / Certificate renewal & regular server maintenance activities involving with the technical teams.
  • Created problem records.
  • Created report for all the processes.
  • Documented process for business service management
  • Used ServiceNow ITSM Suite.
  • Engaged with Client & Stakeholders for process improvement.
  • Analyzed program data to provide input for key decision making and strategic planning.

Education

Bachelor of Engineering - Computer Science

Sathyabama Institute of Science & Technology
06.2016 - 08.2020

Skills

    Service Now

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Timeline

Program Analyst

Cognizant Technology Solutions
01.2022 - Current

Bachelor of Engineering - Computer Science

Sathyabama Institute of Science & Technology
06.2016 - 08.2020

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