Abishek Mang Walter Isaac - Senior Group Account Manager

Summary

Dynamic and versatile Senior Group Account Manager and IT Specialist with over 3 years of experience at Metropol9. Proven track record in team leadership, client relationship management, and IT operations oversight. Adept at delivering high-quality results, fostering strong client partnerships, and excelling in collaborative environments. Possesses a deep passion for technology and a commitment to continuous professional growth. Specializes in all front-facing roles, team leadership, and project management.

Overview

11

years of professional experience

Work History

Senior Group Account Manager

Metropol9

06.2022 - 05.2025

Top Revenue Contributor: Consistently ranked as the highest-earning team member year-over-year by driving strategic account growth and securing high-value partnerships.
Scalable Account Management: Successfully expanded client accounts from modest initial budgets into full-service engagements through relationship-building, upselling, and proactive solutioning.
Client Engagement & Retention: Served as the primary client liaison, managing all communication, business development discussions, and feedback loops to ensure satisfaction and long-term retention.
Strategic Leadership & Execution: Directed cross-functional account teams to achieve challenging profit targets by evaluating strategic options and executing data-driven plans.
Project & Team Oversight: Led a team of account managers and project contributors, overseeing planning, delegation, and delivery across multiple concurrent projects.
Revenue Planning: Developed and implemented strategic plans aligned with both short- and long-term revenue objectives.
Service Delivery Excellence: Maintained high-quality service standards while balancing client expectations with operational capacity and resource efficiency.
IT Infrastructure Management: Oversaw company-wide IT operations including network uptime, hardware allocation, and technical redundancy across four office locations.
Digital Tools Administration: Managed the Monday.com platform for project and workflow management, including system maintenance and team onboarding.
Vendor Relations & Procurement: Handled procurement and vendor relationships for printing, production, digital experiences, apparel, and logistics, ensuring timely and cost-effective solutions.
Inventory & Operations Control: Designed and maintained proactive inventory systems to ensure operational continuity and prevent supply disruptions.

Quality Analyst Testing (Business Excellence)

Pole To Win

10.2015 - 06.2022

QA Team Leadership: Led a 31-member QA team across projects for high-profile clients such as Zynga, NamcoBandai, Glu Games, Blizzard Entertainment, Disney, and Rovio, ensuring delivery excellence under Agile and Scrum frameworks.
Quality Assurance Excellence: Maintained a 98% quality benchmark by driving rigorous testing standards, implementing robust bug reporting protocols, and supporting continuous process improvement.
Process Optimization: Designed and executed streamlined QA procedures, checklists, and job aids to minimize errors and enhance operational efficiency.
Client Communication: Acted as the primary liaison for clients, managing expectations, feedback, and updates to ensure project alignment with quality and timeline requirements.
Comprehensive Testing Expertise: Conducted in-depth usability, compatibility, and functional testing across multiple platforms including Windows, Android, and iOS, ensuring seamless performance of software and system updates.
Test Documentation & Maintenance: Authored and maintained detailed, reusable manual test cases and documented testing procedures for internal teams and future reference.
Data-Driven Decision Support: Analyzed performance and quality data to inform operational strategies, while providing regular quality metric updates to leadership.
Defect & Issue Management: Maintained defect databases, monitored bug resolution progress, tested applied fixes, and collaborated with developers to troubleshoot persistent issues.
Compliance & Evaluation: Evaluated functionality, performance, and design compliance of products against both internal standards and client requirements.
Release Readiness: Supported pre-implementation testing and integration validation, ensuring new features and updates met delivery requirements without introducing regressions.

Facilitator

Breakthrough

02.2014 - 12.2014

Facilitated large-scale training programs utilizing experiential learning techniques to drive engagement and development.
Received specialized training in corporate facilitation for diverse audiences across all organizational levels.
Developed expertise in behavioral analysis through observation and interaction.
Contributed to community development by implementing programs addressing local challenges.

Skills

Leadership & Team Management: Team leadership, cross-functional collaboration, training, and facilitation
Client & Account Management: Strategic account development, client relationship management, contract negotiation, and relationship retention
Project & Operations Management: Project oversight, IT operations, budget management, vendor coordination, and process improvement
Sales & Business Development: Product and service sales, quote formulation, new territory penetration, and brand representation

Analytical & Strategic Thinking: Performance analysis, data-driven decision making, and financial acumen
Quality Assurance: QA process development, testing protocols, and defect resolution
Marketing & Communication: Social media marketing, stakeholder communication, and presentation delivery

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Work Preference

Work Type

Full Time

Location Preference

HybridRemoteOn-Site

Important To Me

Personal development programsCareer advancementWork-life balancePaid time offWork from home option

Languages

English

Advanced (C1)

Interests

Basketball

Motorcycle Riding

Tech

Timeline

Senior Group Account Manager - Metropol9

06.2022 - 05.2025

Quality Analyst Testing (Business Excellence) - Pole To Win

10.2015 - 06.2022

Facilitator - Breakthrough

02.2014 - 12.2014