Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

ABISHEK RAM CHANDILYA A

Associate Manager At DXC Technology India Pvt Ltd
CHENNAI,TAMILNADU

Summary

Service-oriented Associate Manager with commitment to excellence and more than 10 years of experience. Effective collaborator promoting great Technical and Managerial skills. Proven history of efficiency and reliability.

Overview

2
2
Languages
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience

Work History

Associate Manager

DXC Technology India Pvt Ltd
Chennai, Tamilnadu
11.2016 - Current
  • Subject Matter Expert for Mainframe Batch/Console monitoring.
  • Transition lead for Mainframe Batch/Console
  • Oversaw training and onboarding process for all newly hired employees.
  • Mentored and supported Mainframe Batch/Console Team employees to create strong workplace culture.
  • Coordinated all resources and mapped out project deliverables for new transitions.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored security and handled incidents calmly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Achieved recognition from senior management for contribution to Mainframe growth in FY21.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Collaborated with senior management and business line management to identify and prioritize new business deals.

Technical Lead

Cognizant Technologies Solutions
Chennai, Tamilnadu
03.2013 - 10.2016
  • Client/Account Teachers Insurance and Annuity Association – College Retirement Equities Fund.
  • Monitor the test batch cycles (daily, weekly and bi-weekly) in CA7 and complete the cycles within SLA.
  • Determining the proper course of action to be taken by team in the event a job abends like S0C4,JCLERR, SB37, SE37, U0026, Contention, GDG Index not built and rectifying it by providing appropriate resolution for the same.
  • As per request fulfillment which involves- changing the priority, holding, releasing the Mainframe Batch jobs and running Adhoc jobs in AUTOSYS application.
  • ALM Defects- Defects will be opened for any failures and closed upon receiving resolution.
  • Provided technical education and direction to operations staff.
  • Escalating to support team if needed in the event of any Mainframe & AUTOSYS job abends.
  • Add USR requirements in CA-7 to the job whenever necessary based on the inputs from QA.
  • Monitor jobs in AUTOSYS application and escalate in case of any failures.
  • Import JIL and modify the current jobs in the AUTOSYS based on the request from DEV team.
  • Modify the GLOBAL VARIABLES based on the requirement from DEV team.
  • Providing fix to file watcher jobs in AUTOSYS by checking on the UNIX path for the file.
  • Providing fix to validate jobs in AUTOSYS by eliminating the duplicates present in the UNIX folders.
  • Monitor for regular failures and worked with DEV team in providing permanent fix for the same.
  • Helped in automation by providing ideas and worked with automation team for implementation of ideas.
  • PROJECT TITLE 3 Mainframe Batch Operations and Production Control Role Team Member.

Technical Services Professional

IBM India Pvt Ltd
Chennai, Tamilnadu
03.2012 - 03.2013
  • Client/Account Macys Departmental Store, U.S & Rogers communications, Canada Rogers Communications.
  • Monitoring the CONTROL-M schedule of the application built into the integrated Environment.
  • Escalating issues to IBM in the event of any software such JES, IDMS, DB2 etc...Not functioning.
  • Determining the proper course of action to be taken by team in the event a job abends.
  • Root cause analysis and repair if it can be accomplished without affecting the critical schedule editing CONTROL-M execution JCL dynamically to fix JCL errors.
  • Shutdown and IPL the Mainframe systems.
  • Performing HMC tasks such Activating & De-activation the Lpars, Reset Clear and Loading the system.
  • Escalating the issues by calling and sending Pages to the customers and Support teams.
  • Monitoring the jobs in SDSF, changing the service class, initiators, priority of the jobs.
  • Handling WTOR in consoles.
  • Check for BGTask and escalate to support in case of failure/abend.
  • Handling Tape and DASD related issues, like varying it online/offline and mount/eject of tapes in SILO.
  • Starting and Draining the Initiators.
  • Working with subsystem commands like CICS, DB2, and IMS commands (Start/Stop commands, Warm/Cold restarts, etc).
  • Incident documentation - opening, closing and updating tickets.
  • Engaging high severity Bridge calls.
  • Report and create service center problem tickets by severity.
  • Handling TEC/Tivoli alerts and escalate to support as per documentation Macys Department Store.
  • Monitoring the Control-M schedule(Both MVS and GUI) of the application built into the integrated Environment.
  • Determining the proper course of action to be taken by team in the event a job abends.
  • Escalating to support team if needed in the event of any abend.
  • Handling Monthly maintenance activities(NSO).
  • Monitor the jobs in SDSF, changing the service class, initiators, priority of the jobs.
  • Alter schedule of a job as per the request from client.
  • Adding a new job to schedule as per the requirement from client.
  • Escalate to support in case of Unix job abends in control-M GUI.
  • Engaging high severity Bridge calls.
  • Incident documentation - opening, closing and updating tickets.
  • Provided technical education and direction to operations staff PROJECT TITLE 4 Mainframe Batch Operations & Control M Distributed Role Team Member.

Software Engineer

HCL Technologies Ltd
Bangalore, Karnataka
08.2010 - 03.2012
  • SIGNIFICANT PROJECTS PROJECT TITILE 1 Mainframe Batch Remediation Role Team Member, Client/Account Deutsche Bank (SPIDER & FINEARTS).
  • Monitoring the CA7 schedule of the application built into the integrated environment.
  • Determining the proper course of action to be taken by team in the event a job ABEND.
  • Contacting the development team as per instructions from the development team.
  • Contacting development teams in case of critical jobs implemented by them.
  • Preparing Error Free & informative reports which are sent to Team Leads & Management.
  • Maintaining the Abend Log of previous Production Abends.
  • Raising DBSymphony Tickets and tracking them to closure.
  • Executing Daily health check-up scripts.
  • Bug Fixing and response to the Level 1 Team.
  • Regenerating the MCC reports if failed.
  • Reprocessing the Failed Retail Trades if we got request from the users.
  • Clarifying the user queries about information in spider.
  • Disaster Recovery Support.
  • Ensured appropriate tools and functionalities are enabled for the operations team.

Education

B.E - ELECTRONICS AND COMMUNICATION ENGG

ANNA UNIVERSITY, MEENAKSHI SUNDARARAJAN ENGINEERING COLLEGE
08.2006 - 05.2010

Skills

    Recruiting and interviewing

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Accomplishments

  • Supervised team of 60 staff members.
  • Received many accolades in DXC Technology for involvement in transition of nearly 10+ accounts.

Certification

ITIL 2011 Foundation

Timeline

Associate Manager

DXC Technology India Pvt Ltd
11.2016 - Current

Technical Lead

Cognizant Technologies Solutions
03.2013 - 10.2016

Technical Services Professional

IBM India Pvt Ltd
03.2012 - 03.2013

Software Engineer

HCL Technologies Ltd
08.2010 - 03.2012

B.E - ELECTRONICS AND COMMUNICATION ENGG

ANNA UNIVERSITY, MEENAKSHI SUNDARARAJAN ENGINEERING COLLEGE
08.2006 - 05.2010

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ABISHEK RAM CHANDILYA AAssociate Manager At DXC Technology India Pvt Ltd