ABISHEK RAM CHANDILYA A
Associate Manager At DXC Technology India Pvt Ltd
CHENNAI,TAMILNADU
Summary
Service-oriented Associate Manager with commitment to excellence and more than 10 years of experience. Effective collaborator promoting great Technical and Managerial skills. Proven history of efficiency and reliability.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Associate Manager
DXC Technology India Pvt Ltd
Chennai, Tamilnadu
11.2016 - Current
- Subject Matter Expert for Mainframe Batch/Console monitoring.
- Transition lead for Mainframe Batch/Console
- Oversaw training and onboarding process for all newly hired employees.
- Mentored and supported Mainframe Batch/Console Team employees to create strong workplace culture.
- Coordinated all resources and mapped out project deliverables for new transitions.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Achieved recognition from senior management for contribution to Mainframe growth in FY21.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Collaborated with senior management and business line management to identify and prioritize new business deals.
Technical Lead
Cognizant Technologies Solutions
Chennai, Tamilnadu
03.2013 - 10.2016
- Client/Account Teachers Insurance and Annuity Association – College Retirement Equities Fund.
- Monitor the test batch cycles (daily, weekly and bi-weekly) in CA7 and complete the cycles within SLA.
- Determining the proper course of action to be taken by team in the event a job abends like S0C4,JCLERR, SB37, SE37, U0026, Contention, GDG Index not built and rectifying it by providing appropriate resolution for the same.
- As per request fulfillment which involves- changing the priority, holding, releasing the Mainframe Batch jobs and running Adhoc jobs in AUTOSYS application.
- ALM Defects- Defects will be opened for any failures and closed upon receiving resolution.
- Provided technical education and direction to operations staff.
- Escalating to support team if needed in the event of any Mainframe & AUTOSYS job abends.
- Add USR requirements in CA-7 to the job whenever necessary based on the inputs from QA.
- Monitor jobs in AUTOSYS application and escalate in case of any failures.
- Import JIL and modify the current jobs in the AUTOSYS based on the request from DEV team.
- Modify the GLOBAL VARIABLES based on the requirement from DEV team.
- Providing fix to file watcher jobs in AUTOSYS by checking on the UNIX path for the file.
- Providing fix to validate jobs in AUTOSYS by eliminating the duplicates present in the UNIX folders.
- Monitor for regular failures and worked with DEV team in providing permanent fix for the same.
- Helped in automation by providing ideas and worked with automation team for implementation of ideas.
- PROJECT TITLE 3 Mainframe Batch Operations and Production Control Role Team Member.
Technical Services Professional
IBM India Pvt Ltd
Chennai, Tamilnadu
03.2012 - 03.2013
- Client/Account Macys Departmental Store, U.S & Rogers communications, Canada Rogers Communications.
- Monitoring the CONTROL-M schedule of the application built into the integrated Environment.
- Escalating issues to IBM in the event of any software such JES, IDMS, DB2 etc...Not functioning.
- Determining the proper course of action to be taken by team in the event a job abends.
- Root cause analysis and repair if it can be accomplished without affecting the critical schedule editing CONTROL-M execution JCL dynamically to fix JCL errors.
- Shutdown and IPL the Mainframe systems.
- Performing HMC tasks such Activating & De-activation the Lpars, Reset Clear and Loading the system.
- Escalating the issues by calling and sending Pages to the customers and Support teams.
- Monitoring the jobs in SDSF, changing the service class, initiators, priority of the jobs.
- Handling WTOR in consoles.
- Check for BGTask and escalate to support in case of failure/abend.
- Handling Tape and DASD related issues, like varying it online/offline and mount/eject of tapes in SILO.
- Starting and Draining the Initiators.
- Working with subsystem commands like CICS, DB2, and IMS commands (Start/Stop commands, Warm/Cold restarts, etc).
- Incident documentation - opening, closing and updating tickets.
- Engaging high severity Bridge calls.
- Report and create service center problem tickets by severity.
- Handling TEC/Tivoli alerts and escalate to support as per documentation Macys Department Store.
- Monitoring the Control-M schedule(Both MVS and GUI) of the application built into the integrated Environment.
- Determining the proper course of action to be taken by team in the event a job abends.
- Escalating to support team if needed in the event of any abend.
- Handling Monthly maintenance activities(NSO).
- Monitor the jobs in SDSF, changing the service class, initiators, priority of the jobs.
- Alter schedule of a job as per the request from client.
- Adding a new job to schedule as per the requirement from client.
- Escalate to support in case of Unix job abends in control-M GUI.
- Engaging high severity Bridge calls.
- Incident documentation - opening, closing and updating tickets.
- Provided technical education and direction to operations staff PROJECT TITLE 4 Mainframe Batch Operations & Control M Distributed Role Team Member.
Software Engineer
HCL Technologies Ltd
Bangalore, Karnataka
08.2010 - 03.2012
- SIGNIFICANT PROJECTS PROJECT TITILE 1 Mainframe Batch Remediation Role Team Member, Client/Account Deutsche Bank (SPIDER & FINEARTS).
- Monitoring the CA7 schedule of the application built into the integrated environment.
- Determining the proper course of action to be taken by team in the event a job ABEND.
- Contacting the development team as per instructions from the development team.
- Contacting development teams in case of critical jobs implemented by them.
- Preparing Error Free & informative reports which are sent to Team Leads & Management.
- Maintaining the Abend Log of previous Production Abends.
- Raising DBSymphony Tickets and tracking them to closure.
- Executing Daily health check-up scripts.
- Bug Fixing and response to the Level 1 Team.
- Regenerating the MCC reports if failed.
- Reprocessing the Failed Retail Trades if we got request from the users.
- Clarifying the user queries about information in spider.
- Disaster Recovery Support.
- Ensured appropriate tools and functionalities are enabled for the operations team.
Education
B.E - ELECTRONICS AND COMMUNICATION ENGG
ANNA UNIVERSITY, MEENAKSHI SUNDARARAJAN ENGINEERING COLLEGE
08.2006 - 05.2010
Skills
Recruiting and interviewing
Staff Management
Operations management
Training
Accomplishments
- Supervised team of 60 staff members.
- Received many accolades in DXC Technology for involvement in transition of nearly 10+ accounts.
Certification
ITIL 2011 Foundation
Timeline
Associate Manager
DXC Technology India Pvt Ltd
11.2016 - Current
Technical Lead
Cognizant Technologies Solutions
03.2013 - 10.2016
Technical Services Professional
IBM India Pvt Ltd
03.2012 - 03.2013
Software Engineer
HCL Technologies Ltd
08.2010 - 03.2012
B.E - ELECTRONICS AND COMMUNICATION ENGG
ANNA UNIVERSITY, MEENAKSHI SUNDARARAJAN ENGINEERING COLLEGE
08.2006 - 05.2010