ABISMRITA SHARMA
Bengaluru
Summary
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PROFESSIONAL SUMMARY
Dedicated International Trade compliance professional with 8.3 years of work experience and proven history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate in improving existing processes, procedures, focus on technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Import Export Specialist I-SME
Amazon
Bangalore
01.2021 - 11.2022
- Managed team of 6 associates, maximized team's performance by monitoring daily activities, mentoring team members and assigning tasks based on their experience and skillset
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Cross-trained existing employees to maximize team agility and performance
- Conducted classification audits, supported team on trade compliance matters, created process maps, SOPs and reference materials to assist team further
- Collaborated with GTS leaders, suppliers/vendors, vendor managers, cross functional teams and customs brokers to resolve escalations related to export import documentations, shipment clearance etc and other customs compliance related issues
- Weekly and monthly process audits using 5WHY technique, RCA (Root Cause Analysis) to reduce classification errors, SLA deviations and ensure process DPMO goal is achieved
- Developed and presented process health reports, presentations and other reports (WBR/MBR) to senior management
- Collaborated with management, technology teams and other cross functional teams to reduce operational costs and identify and prioritize new automation opportunities
- Recruited and hired top performers, trained, mentored and onboarded multiple new recruits including 1 global leader and 2 Ops managers
- Process expansion across countries, for multiple channels of inflows.
- Analyzed business problems, identifying root causes and developing robust solutions.
Senior Associate-Trade Compliance
Amazon
Bangalore
05.2018 - 12.2020
- Analyzing imported goods for Anti-dumping and/or countervailing duty impact by using product specifications, country of origin and USITC published AD/CV cases, calculate duty and block shipments.
- Determining Country of Origin for imported products, utilizing trade Incoterms for AD/CV determinations.
- Managing vendor communication every day for Country-of-origin certificates and product specification/testing documents, any escalations related to cancelled shipments.
- Harmonized Tariff Schedule Code (HTS) Classification of products for North American countries, Asia Pacific countries, UAE and EU
- Classifying products using regulatory, judicial, international and/or local customs views or decisions according to the rules and regulations of WCO (World Customs Organization) and by referring to GRIs, explanatory notes, CROSS and BTI rulings.
- Trained and supported new team members, maintaining culture of collaboration.
- Worked varied hours to meet seasonal and business needs.
Senior Catalog Associate
Amazon
Bangalore
02.2017 - 04.2018
- Manually classifying worldwide imports based on Amazon specified product types to meet regulatory trade requirements
- Follow SOP and instructions provided by managers
- Writing SQL based rules using logical operators to bulk classify products for worldwide Amazon catalogues
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Business Development Executive
Vidyartha
Bangalore
05.2016 - 01.2017
- Business development and revenue generation via B2B sales of products and services related to education industry
- Lead generation and converting prospects into sales, working closely with internal teams to provide seamless pre, during and after sales services to clients
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
Business Development Executive
Zenify
Bangalore
09.2014 - 04.2016
- Cold calling, identify potential clients & qualifying the accounts based on the Sales strategies, follow ups and meeting sales objectives within the organization
- Manage existing account/customer relationship, updating records in CRM
- Coordinating with the operations team to provide seamless experience to the clients
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Education
Master of Business Administration (MBA) - Sales and Marketing
Acharya Institute of Technology
07.2014
Bachelor of Business Management (BBM) - Business Management
CMS College of Science & Commerce
04.2012
Skills
- Strong understanding of international trade Regulations and laws
- Expertise in Harmonized Tariff Schedule (HTS) Anti-dumping, Countervailing Regulations (ADD/CVD), Country of Origin (COO) determinations
- Knowledge of Trade INCO-terms
- Experience with trade compliance Audits
- Vendor, broker management experience
- Operations Management
- Proficiency in Microsoft Office, advanced Excel
- Knowledge of SQL basics
- Team-oriented leader
Accomplishments
- Worked with tech team to automate the classification process for ease of classification and better database management. Post automation, the team's overall performance significantly improved (Quality improved from 98% to 100% in the following quarter and productivity improved by 24%) in 2021.
- Implemented process improvement initiatives which led to quality improvement for the team by 12% in 2022
- Introduced Anti-dumping/countervailing review process for amazon private brands products in 2022.
- Onboarded HTS classification audits for multiple inflow channels across worldwide marketplaces in 2022.
- Received “Beyond Award” for projects and innovations at Amazon, multiple “Ace of Spades” awards as top performer in Amazon and multiple “Employee of the Month” award in Amazon for ownership and customer obsession.
Timeline
Import Export Specialist I-SME
Amazon
01.2021 - 11.2022
Senior Associate-Trade Compliance
Amazon
05.2018 - 12.2020
Senior Catalog Associate
Amazon
02.2017 - 04.2018
Senior Business Development Executive
Vidyartha
05.2016 - 01.2017
Business Development Executive
Zenify
09.2014 - 04.2016
Master of Business Administration (MBA) - Sales and Marketing
Acharya Institute of Technology
Bachelor of Business Management (BBM) - Business Management
CMS College of Science & Commerce
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