Abjarup Banerjee
Remote Data / AI / Tech Professional
Kolkata
Summary
Data & AI Operations Specialist with 10 years of continuous experience across Data Analytics, AI Rating, Map & Search Evaluation, and Global E-commerce Operations (Amazon & Flipkart via Wipro). Expert in KPI-driven reporting, AI content and search relevance scoring, geo-data validation, transcription quality control (Bengali), and high-SLA remote performance environments.
Recognized for driving measurable improvements in data accuracy, operational efficiency, and customer satisfaction while contributing structured feedback to enhance AI model quality and search reliability.
Combines strong analytical capability with a foundation in Marketing (B.Com Hons.) and advanced training in Animation & VFX (MAAC/ADVFX), bringing both technical precision and creative problem-solving to data-driven roles.
Strategic, detail-oriented, and performance-focused — built for global remote tech teams operating at scale.
Overview
10
10
years of professional experience
Work History
MAP EVALUATOR / SEARCH & GEO DATA SPECIALIST
Telus International
02.2024 - 01.2026
- Assessed map results for geo-location accuracy and POI validation.
- Verified address consistency, business name accuracy, and pin precision.
- Evaluated search results using structured relevance guidelines.
- Identified inconsistencies to improve geo-data reliability.
- Maintained high productivity under strict SLA, and accuracy metrics.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
DATA ANALYST
Turing
03.2023 - 12.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Analyzed structured datasets to identify performance gaps and optimization opportunities.
- Improved reporting efficiency by 25% through streamlined KPI tracking.
- Conducted data cleansing, validation, and quality audits.
AI CONTENT QUALITY ANALYST
Welocalize
08.2022 - 11.2023
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Evaluated AI-generated search results for intent match, and relevance scoring.
- Rated content for factual accuracy and policy compliance.
- Achieved 95%+ quality consistency across audit reviews.
- Provided structured feedback to improve ML training datasets.
- Conducted Bengali transcription QC, ensuring contextual and formatting accuracy.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
- Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.
- Contributed to product design reviews, offering insights from quality perspective to refine product features.
- Led quality assurance teams in high-stakes projects, maintaining focus on deliverables under tight deadlines.
VIRTUAL CUSTOMER SERVICE
Amazon.in
08.2020 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed global customer interactions via chat, email, and phone.
- Maintained 95%+ QA audit scores and strict SLA adherence.
- Resolved refund, billing, and logistics escalations efficiently.
- Reduced repeat complaints through structured issue resolution.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations, and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
CUSTOMER OPERATIONS & L2 ESCALATION
Flipkart,India
02.2018 - 05.2020
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed high-volume escalations and reduced repeat complaints by 20%.
- Improved CSAT through structured resolution workflows.
- Mentored new associates on compliance and quality standards.
DIGITAL MARKETING & SEO EXECUTIVE
Ov International
03.2016 - 10.2018
- Initiated market research studies and analyzed findings.
- Advised clients on best practices in SEO, PPC, social media management, email marketing, and other digital channels to help them achieve their goals more efficiently.
- Analyzed user behaviors on websites using tools such as Google Analytics, providing actionable insights for improvements in user experience and site performance.
- Conducted comprehensive market research to identify target audiences and develop personalized marketing messages.
- Collaborated with cross-functional teams to execute integrated marketing campaigns across multiple channels.
- Analyzed website performance using Google Analytics and other tools to identify areas requiring optimization efforts.
- Increased search engine rankings for target keywords through on-page and off-page optimization techniques.
- Boosted customer engagement with the creation of high-quality, shareable content that adheres to SEO best practices.
- Audited e-commerce product pages for proper keyword usage, title tags, meta descriptions, and URL structure to optimize search engine performance.
Education
High School Diploma -
Mansur Habibullah Memorial
Kolkata, India 04.2001 -
GED -
Mansur Habibullah Memorial
Kolkata, India 04.2001 -
Bachelor of Commerce - Marketing
Heramba Chandra College
Kolkata, India 04.2001 -
Skills
- Adobe - All
- Advanced Microsoft Excel (Pivot Tables, Lookup Functions, KPI Reporting)
- AI Search Evaluation Guidelines
- Map & Geo-Data Validation Frameworks
- Bengali Transcription & Linguistic QA
- SEO & Google Analytics
- CRM & Ticketing Systems
- Performance assessment
- Project Evaluation
- Analytical Reasoning
- Data Interpretation
Accomplishments
- 22/12/2017 Participicated in 15th Annual 24 FPS International Animation Awards - 2017 Category : 24 FPS - Digital Film Making
- 04/10/2018 Radio Mirchi Shera Band Hunt, 2018-19 Winner - Protyasha
Music, Sports, Cooking
Music: Active performer and band competition winner; enhances creativity, stage confidence, and team coordination.
Sports (Football & Cricket): Passionate follower and player; builds teamwork, strategic thinking, and competitive discipline.
Culinary Exploration: Enthusiastic home cook; reflects patience, precision, and attention to det
Timeline
MAP EVALUATOR / SEARCH & GEO DATA SPECIALIST
Telus International
02.2024 - 01.2026
DATA ANALYST
Turing
03.2023 - 12.2024
AI CONTENT QUALITY ANALYST
Welocalize
08.2022 - 11.2023
VIRTUAL CUSTOMER SERVICE
Amazon.in
08.2020 - 07.2022
CUSTOMER OPERATIONS & L2 ESCALATION
Flipkart,India
02.2018 - 05.2020
DIGITAL MARKETING & SEO EXECUTIVE
Ov International
03.2016 - 10.2018
High School Diploma -
Mansur Habibullah Memorial
04.2001 -
GED -
Mansur Habibullah Memorial
04.2001 -
Bachelor of Commerce - Marketing
Heramba Chandra College
04.2001 -