ABOOBACKER SIDHEEQ M A

Highly skilled Data Analyst with comprehensive experience in interpreting and analyzing complex data sets. Proficiency in statistical software, data mining, and predictive modeling techniques contributes to robust decision-making processes. Demonstrated ability to streamline operations by identifying trends and improving data reporting efficiency. Known for effectively translating technical information to multiple stakeholders for increased understanding and strategic planning.

• Malayalam
• English
• Tamil
• Arabic

• Data Analytics (IoA UK - ISDC)

• Tool: Excel
• Analyzed over 1,000 call records in Microsoft Excel to evaluate call volume, revenue ($96K+), customer satisfaction, and agent performance
• Cleaned and structured raw datasets using advanced Excel functions, including IF, XLOOKUP/VLOOKUP, COUNTIFS, and SUMIFS
• Built an interactive Excel dashboard with KPIs such as total calls, total revenue, average call duration, average rating (3.9), and happy callers
• Used pivot tables, pivot charts, slicers, and filters to analyze monthly call trends, peak hours, and agent-wise performance
• Conducted region-wise analysis (Cincinnati, Cleveland, Columbus), and delivered actionable insights to support performance monitoring and decision-making