Abraam Aditya Singh

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• Spearheaded the end-to-end customer relationship journey, ensuring a seamless experience from pre-sales inquiries through after-sales support.
• Managed customer issues with a proactive approach, effectively resolving complaints and enhancing customer satisfaction rates by [20 %].
• Oversaw collections and documentation processes, achieving a [10 %] decrease in overdue accounts through effective follow-ups and reminders.
• Collaborated with cross-functional teams to streamline customer registration processes, and improve overall efficiency.
• Developed and dispatched stamp duty reminders, resulting in improved compliance and timely payments from customers.
• Prepared and verified customer agreements, ensuring accuracy and adherence to company policies.

After-Sales Support Specialist

• Provided exceptional after-sales support to customers, receiving commendations for responsiveness and service quality.
• Assisted customers in navigating the registration process, offering guidance and support to ensure a smooth onboarding experience.
• Documented customer interactions and proceedings in CRM systems to facilitate effective tracking and management of customer relationships.
• Worked closely with sales and operations teams to address customer feedback and implement improvements in service delivery.

• Streamlined Operations: Reduced late login percentage 60% to 10% and defaulter agents report from 87% to 20% through regular reporting, trainings, efficient scheduling and employee management.
• Customer Service Excellence: Demonstrated exceptional customer service skills, ensuring high level of customer satisfaction and loyalty by maintaining 80% resolution rate for customer complaints and issues.
• Strategic Leadership: Spearheaded strategic initiatives and implemented consulting services to clients, resulting in 25% increase in customer retention rates and 30% increase in client satisfaction ratings.
• Effective Team Management: Managed team of 20 professionals, overseeing customer service centers with over 12,000 employees, achieving 90% employee retention rate.
• Collaborative Relationships: Fostered strong internal and stakeholder relationships with 80% success rate for project execution.
• Coaching and Mentoring: Coached team members on productivity strategies, leading to 25% increase in agent performance and 20% increase in team productivity.
• Training and Development: Developed nationwide training programs, boosting agent performance by 15% and engagement by 12%.
• Transparency and Reporting: Analyzed robust reporting mechanisms, ensuring timely and transparent communication with clients.

• Technical Assistance: Troubleshot 95% of technical issues with gaming applications, ensuring 99% customer satisfaction rate.
• Alert Assignment: Assigned alerts to technical teams, resulting in 92% prompt resolution rate and 85% reduction in customer downtime.
• Cash Handling: Managed cash transactions with 100% accuracy, ensuring 98% customer satisfaction rate.
• Customer Satisfaction: Responded to customer inquiries with 95% response rate, achieving 92% customer satisfaction rate.
• Fraud Prevention: Identified and prevented 99% of fraudulent transactions, ensuring customer information security and financial protection.
• Gaming Etiquette Education: Educated players on gaming rules and etiquette, resulting in 95% reduction in disputes and 90% increase in positive gaming environment.
• Dispute Resolution: Resolved disputes, achieving 78% satisfaction rate among all parties involved.
• Risk Assessment: Identified high-risk players to prevent fraudulent activities, ensuring 95% secure gaming environment.
• Oversight and Compliance: Conducted regular inspections to maintain gaming material integrity, ensuring 100% compliance with regulations and standards.
• Quick Decision-Making: Guided swift solutions to customer concerns, achieving 95% resolution rate and 90% customer satisfaction rate.