Summary
Overview
Work History
Education
Skills
Certification
Timeline
Abraham P A

Abraham P A

Senior Manager, Hybrid Cloud IT Operations
Kochi, Kerala

Summary

Page 1 of 3 Abraham Puthuchira Abraham Manager Infrastructure Technology Over 20 years of in-depth experience as an IT Management professional deploying and managing multiple platforms across the spectrum of cloud, virtualization, backup, security products, servers and networks. Expertise in Stakeholder Management, People Management and proven track record of spearheading and delivering multiple complex cutting edge solutions to meet business requirements.

Overview

24
24
years of professional experience
6
6
Certifications

Work History

Senior Manager, Hybrid Cloud Operations

PwC
Bengaluru
03.2015 - Current
  • Leverage extensive business relationships within PwC to swiftly resolve pressing client requirements resulting in high customer satisfaction levels and repetitive business for the vertical.
  • Manage large-scale projects and introduce new systems, tools, and processes to achieve challenging objectives.
  • Identify cost improvement changes and cost savings plans to increase firm savings. This included consolidating vendors, renegotiating contracts, migrating Infrastructure from on prem to cloud and optimizing deployments.
  • Lead team of highly competent L2 engineers across geographies (US, Europe, China, India). Evaluate new hiring requirements,promotions etc. Actively engaged in mentoring, cross training of resources on new technology.
  • Act as technical escalation contact for all Hybrid Cloud operational issues.
  • Ensure that individual and overall KPI's are met with zero tolerance approach to baseline SLA compliance.
  • Consistently maintain high security posture as per firm standards for Systems/SAN and Storage. Also engaging stakeholder teams to remediate any findings noticed for successful certification within stipulated timelines all along enhancing client confidence.
  • Actively engaged in IT Documentation, Updating and evidence gathering as part of regular audits (internal and external)
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing

Manager Infrastructure

PriceWaterHouseCoopers Service Delivery Center (Bangalore) Pvt Ltd
Bengaluru
08.2009 - 02.2015
  • Managed a 10 member Local IT Team responsible for L1/L2 administration of IT assets in four PwC Offshore Centers in Bangalore & Mumbai.
  • Actively coached and mentored team members ensuring their overall professional development and maximizing their performance.
  • SPOC for IT Planning, Documentation, Budgeting, Reporting, Provisioning, Vendor Management and Procurement for SDC
  • Escalation contact for issues related to management of WAN, Local LAN, Voice, Local Application /Infrastructure Servers and Desktop Environments in PwC Service Delivery Center.
  • Onsite Project Management for setting up additional facilities in India. Five new projects completed on time and under budget.
  • Planned and implemented controls mandated per ISO 270001 standards to meet organization and client requirements to mitigate risks.
  • Represent IT in Business Continuity and Disaster Recovery Planning and Implementation.

Shift Lead

BearingPoint
Bengaluru
09.2006 - 07.2009
  • Lead 11:00 PM – 6:00 AM Command and Control shift. This team monitored BearingPoint's Network/Server infrastructure
  • Owned complete Incident Management cycle while on shift.
  • Streamlined process and procedures significantly improving various facets of this Service management process.
  • Review planned changes in environment and approve before presentation at CAB.
  • Implement approved Changes
  • Review Link Utilization reports, Backup Reports, Security Violation reports and submit synopsis to IT Operations Teams for further actions.
  • Conduct regular vendor performance QOS review meetings
  • Ensure Vendors meet defined SLA's.

Senior Consultant

BearingPoint Global Development Center
Bengaluru
07.2003 - 08.2005
  • Provided Onsite Project Management to facilitate for setting up of IT Infrastructure to support BearingPoint's 600 Seat Facility in Bangalore.
  • Ensured that all IT standards were met and project was completed with in time and under budget.
  • Team lead for 3 member local IT team responsible for L1 support.
  • SPOC for IT Planning, documentation, budgeting, reporting, provisioning, vendor management and procurement for Global Delivery Center.
  • Undertake periodic maintenance of IT Infrastructure.
  • Member of security forum team responsible for planning and attaining ISO 27001 certification for the Global Development Center.
  • Star Performer of the year award.

IT Systems Administrator

B2K Corporation Private Limited
Bengaluru
01.2000 - 01.2003
  • Planning and establishment of client connectivity.
  • Configuration and Management of LAN and WAN Environment.
  • Managing Voice Network based on Cisco Technology.
  • Network Monitoring and Incident Management.
  • Infrastructure Server Management including Windows Active Directory, DNS, DHCP, File and Print, Proxy Server on Windows 2000/2003 platforms.
  • Exchange 2000/2003 Management. Backup and Offsite Data Storage Management.

Education

Bachelor of Engineering - Electronics and Communication

Dr Ambedkar Institute of Technology, Bengaluru

Ist Grade

Skills

Networking: Deploy and configure Cisco Catalyst Routers and Switches, ASA/PIX, Call Manager, Unity, Wireless Solutions

Network Management: Solarwinds, Whatsupgold, SiteScope, Logicmon, DataDog, 1000Eyesu,PRTG Monitor, Firewall Log & Event Log Analyser

LAN & Network Applications: GFI Languard, Websense 63 for URL Filtering

Security Stack: McAfee Suite, Symantec AV, Bit 9, MDE

Security Tools: Qualys, Digital Guardian, Splunk

Server Operating Systems: Windows 2008/2012/2016/2019, Redhat Linux 66/79/80

Mailing Systems MS Exchange 2000/2003

Patch Management and Application Deployment: SCCM, Puppet, Ansible

Storage: EMC Unity/VNX/Celera,HP 2000, Cisco SAN, HP SAN

Virtualization VMware 70/V Realize/HyperV Ticketing Tools Clarify, HPSD, HP Service Manager, BMC

ITIL Tools: Remedy, ServiceNow

Standards ISO 27001:2005/ITIL Active Directory Windows 2008/2012/2016 Active

Backup: Veritas Netbackup

Cloud: AWS and Azure Certified

Certification

Cisco Certified Network Professional (CSCO10720675) Microsoft Certified Systems Engineer (Windows 2000)

Timeline

Senior Manager, Hybrid Cloud Operations - PwC
03.2015 - Current
Manager Infrastructure - PriceWaterHouseCoopers Service Delivery Center (Bangalore) Pvt Ltd
08.2009 - 02.2015
Shift Lead - BearingPoint
09.2006 - 07.2009
Senior Consultant - BearingPoint Global Development Center
07.2003 - 08.2005
IT Systems Administrator - B2K Corporation Private Limited
01.2000 - 01.2003
Dr Ambedkar Institute of Technology - Bachelor of Engineering, Electronics and Communication
Abraham P ASenior Manager, Hybrid Cloud IT Operations