Abraham P A

Work History

PwC

Bengaluru

03.2015 - Current

Leverage extensive business relationships within PwC to swiftly resolve pressing client requirements resulting in high customer satisfaction levels and repetitive business for the vertical.
Manage large-scale projects and introduce new systems, tools, and processes to achieve challenging objectives.
Identify cost improvement changes and cost savings plans to increase firm savings. This included consolidating vendors, renegotiating contracts, migrating Infrastructure from on prem to cloud and optimizing deployments.
Lead team of highly competent L2 engineers across geographies (US, Europe, China, India). Evaluate new hiring requirements,promotions etc. Actively engaged in mentoring, cross training of resources on new technology.
Act as technical escalation contact for all Hybrid Cloud operational issues.
Ensure that individual and overall KPI's are met with zero tolerance approach to baseline SLA compliance.
Consistently maintain high security posture as per ﬁrm standards for Systems/SAN and Storage. Also engaging stakeholder teams to remediate any ﬁndings noticed for successful certification within stipulated timelines all along enhancing client confidence.
Actively engaged in IT Documentation, Updating and evidence gathering as part of regular audits (internal and external)
Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing

PriceWaterHouseCoopers Service Delivery Center (Bangalore) Pvt Ltd

Bengaluru

08.2009 - 02.2015

Managed a 10 member Local IT Team responsible for L1/L2 administration of IT assets in four PwC Offshore Centers in Bangalore & Mumbai.
Actively coached and mentored team members ensuring their overall professional development and maximizing their performance.
SPOC for IT Planning, Documentation, Budgeting, Reporting, Provisioning, Vendor Management and Procurement for SDC
Escalation contact for issues related to management of WAN, Local LAN, Voice, Local Application /Infrastructure Servers and Desktop Environments in PwC Service Delivery Center.
Onsite Project Management for setting up additional facilities in India. Five new projects completed on time and under budget.
Planned and implemented controls mandated per ISO 270001 standards to meet organization and client requirements to mitigate risks.
Represent IT in Business Continuity and Disaster Recovery Planning and Implementation.

BearingPoint

Bengaluru

09.2006 - 07.2009

Lead 11:00 PM – 6:00 AM Command and Control shift. This team monitored BearingPoint's Network/Server infrastructure
Owned complete Incident Management cycle while on shift.
Streamlined process and procedures significantly improving various facets of this Service management process.
Review planned changes in environment and approve before presentation at CAB.
Implement approved Changes
Review Link Utilization reports, Backup Reports, Security Violation reports and submit synopsis to IT Operations Teams for further actions.
Conduct regular vendor performance QOS review meetings
Ensure Vendors meet defined SLA's.

BearingPoint Global Development Center

Bengaluru

07.2003 - 08.2005

Provided Onsite Project Management to facilitate for setting up of IT Infrastructure to support BearingPoint's 600 Seat Facility in Bangalore.
Ensured that all IT standards were met and project was completed with in time and under budget.
Team lead for 3 member local IT team responsible for L1 support.
SPOC for IT Planning, documentation, budgeting, reporting, provisioning, vendor management and procurement for Global Delivery Center.
Undertake periodic maintenance of IT Infrastructure.
Member of security forum team responsible for planning and attaining ISO 27001 certification for the Global Development Center.
Star Performer of the year award.

B2K Corporation Private Limited

Bengaluru

01.2000 - 01.2003

Planning and establishment of client connectivity.
Configuration and Management of LAN and WAN Environment.
Managing Voice Network based on Cisco Technology.
Network Monitoring and Incident Management.
Infrastructure Server Management including Windows Active Directory, DNS, DHCP, File and Print, Proxy Server on Windows 2000/2003 platforms.
Exchange 2000/2003 Management. Backup and Offsite Data Storage Management.