Abraham Sakkappan

Responsible for new systems, process adoption and implementation.

Custodian of 60+ Dealers and PAN India Franchise stores account management and end t o end reconciliation.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Directly leading a team of 7 smart professionals and coordinating with 80 executives remotely to ensure day-to-day activities and targets are achieved
• Leading a team of client success partners over 21 Tier 2 cities, market study research and enable sales opportunities through
• In charge of revenue generation and invoice generation for Mumbai city
• Streamline collection and operations process in Metropolitan cities
• Managing Mumbai city with over 2000+ clients and delivering client satisfaction and payment collection
• In charge of monthly report analysis on PAN INDIA exception cases, and enabling Finance reconciliation
• Bridging Tech and OPS to enhance and implement best practices and resources alignment for better results.

• Oversee over 300+ clients in Bangalore and real-time management
• Solve queries and meeting clients to conduct and educate the product
• Relationship manager and sole POC for 300+ clients and proven client delight delivery
• End to end service from onboarding, 24/7 support and F2F meetings to attain client satisfaction
• Key account manager for prominent players like OYO, Prestige, Brigade builders
• Client success partner to ensure best CDG output.

• Remote Ops coordination from Bangalore with Kuwait clients
• Managed a team of 20+ executives in Kuwait remotely on a daily basis
• Real-time operations and Ops coordination to ensure assignments are completed in stipulated time
• Cost analysis and daily creation of schedule to facilitate market demands and client delight.

• Materials procurement specialist for Nizwa, Oman for various segments
• Coordinate with 10+ countries to ensure smooth transition and ensure optimum stock count
• Ensure daily inventory availability and timely movement to Rigs for fluid project completion
• Maintaining inside stock movement among four segments
• Cost analysis and closing local vendor deals
• Consumption report Analysis and project planning.