Summary

Overview

Work History

Education

Skills

Certification

Timeline

Abraham Varghese

SME VMWARE

Bengaluru

Summary

Accomplished Infrastructure Subject Matter Expert with over 19 years of experience delivering high-availability virtualization environments for leading organizations, including Kyndryl, IBM, and Unisys. Demonstrated expertise in the VMware stack—vSphere 7, NSX-T, vSAN, and Tanzu—combined with hands-on Site Reliability Engineering skills that ensure 99.9% uptime and enable zero-downtime migrations through automation-driven reliability. Proficient in Kubernetes, with a strong focus on hybrid cloud operations meeting Honeywell's stringent industrial-grade reliability standards. Committed to leveraging advanced technologies to drive operational excellence, enhance system performance, and provide consultative recommendations aligning processes and procedures with strategic goals.

Overview

years of professional experience

Certifications

Languages

Work History

Infrastructure SME — VMware & Cloud

Kyndryl / IBM

05.2016 - Current

Sustained 99.9% system uptime across enterprise VMware environments for global clients including Westpac utilizing Prometheus-based cloud monitoring with automated alerting.
Executed zero-downtime NSX-V to NSX-T migrations for production workloads, eliminating planned maintenance windows and reducing network change risk.
Upgraded VMware vCenter and ESXi estate from v6.7 to v7.0U2, 8.0u3 and NSX from 6.4.5 to 6.4.8, across multi- cluster environments with no service impact.
Automated repetitive migration tasks using scripting and orchestration tooling, cutting manual provisioning effort by an estimated 40% and reducing human error in deployment pipelines.
Led end-to-end data center migration projects using agile methodologies — scoping, risk assessment, execution, and post-migration validation — with minimal downtime SLA compliance.
Orchestrated live VM migrations using vMotion across hosts during planned maintenance, achieving zero application downtime for P1-classified workloads.
Managed VMware Tanzu Kubernetes clusters: installed, configured, and operated containerized workloads at scale, supporting dev and production environments.
Delivered P1 incident resolution for VMware, storage, and server infrastructure, leading crisis calls and coordinating cross-functional recovery with IBM Cloud Server.
Generated audit-ready compliance reports for Ernst & Young (E&Y) external audits, achieving zero non- conformities across all reviewed change cycles.
Mentored junior engineers on VMware, NSX, VRealize Operation, and cloud best practices, accelerating team capability across a 6+ person infrastructure squad.
Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

Technical Lead — Infrastructure & Virtualization

Unisys

08.2011 - 05.2016

Engineered and implemented VMware-based virtual infrastructure across data center environments, minimizing physical footprint by approximately 60% through server consolidation via P2V migrations.
Planned and executed ESXi upgrades from 5.1 Update 1 to 5.5 Update 2 across enterprise clusters, coordinating zero-unplanned-downtime change windows.
Engineered isolated network infrastructure for End-of-Life OS environments (Windows XP, Windows Server 2003) using VMware virtual infrastructure integrated with physical networks, eliminating lateral security risk.
Led private cloud implementation projects including secure portal access and VM self-provisioning controls, reducing provisioning turnaround from days to hours.
Managed SLA compliance and aging ticket reporting across a multi-client infrastructure portfolio, maintaining consistent on-time resolution metrics.
Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.

Engineer — Server Management & Operations (L2)

Wipro InfoTech

08.2006 - 09.2009

Executed Microsoft Exchange Server 2003 installation at UK client site (Bracknell Cable & Wireless) overseeing go-live and hypercare phases
Rolled out and supported OCS 2007 R2, LCS 2005 SP1, IronPort Email Security, and Bluecoat Enterprise Proxy across 200+ Windows servers with 100% CMR compliance and zero audit non-conformities.
Administered Symantec DLO backup infrastructure for executive-tier users, maintaining zero data loss across the backup estate.
Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Developed positive working relationships with stakeholders to effectively coordinate work activities.
Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.

L2 Support Engineer — Problem Management

Wipro Infotech

08.2004 - 08.2006

Performed root cause analysis for recurring enterprise incidents, reducing repeat ticket volume through structured problem management and knowledge base documentation.
Trained and mentored L1 Service Desk engineers on ticketing workflows and escalation processes, improving first-contact resolution rates.
Developed comprehensive documentation for frequently encountered issues, enabling quicker problem-solving for the support team.
Contributed to the continuous improvement of internal processes by suggesting changes based on analysis of recurring problems and trends within the system environment.
Conducted periodic audits of IT systems, identifying areas for improvement and recommending appropriate action plans.
Performed root cause analysis on recurring incidents, leading to long-term solutions that improved system stability and performance.
Mentored junior team members to enhance their technical skills and improve overall team performance.
Reduced incident response times with efficient ticket prioritization and management strategies.
Ensured adherence to ITIL standards when handling incidents or implementing changes within the company''s infrastructure.
Maintained up-to-date knowledge of industry best practices and emerging technologies, applying this expertise to improve support services offered to clients.
Streamlined support processes for faster issue resolution and increased end-user satisfaction.
Implemented proactive monitoring measures to identify potential issues before they impacted end-users, minimizing downtime.
Participated in regular team meetings to discuss challenges faced in supporting various systems, promoting a collaborative approach in finding solutions.
Provided exceptional customer service through clear communication and timely updates on ongoing issues, resulting in positive feedback from clients.
Supported application upgrades and migration projects, ensuring minimal disruption to end-users during implementation phases.
Improved customer satisfaction by efficiently resolving L2 support tickets within the designated timelines.
Participated in on-call rotations to provide round-the-clock support to clients, maintaining high levels of availability and reliability for critical business systems.
Managed relationships with vendors for hardware/software procurement or external technical assistance when needed, ensuring cost-effective solutions were implemented promptly.
Assisted in developing a knowledge base for common issues, empowering users with self-help resources that reduce support requests.
Enhanced team productivity by sharing knowledge and conducting training sessions on new technologies and troubleshooting techniques.
Implemented technical solutions to solve customer issues and increase satisfaction.
Connected to computer of client using remote link to install programs and applications.
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Installed and maintained hardware and computer peripherals to store tangible components.
Collaborated with outside departments to implement system-wide improvements.
Patched software and installed new versions to eliminate security problems and protect data.
Upgraded operating systems and computer software to perform compatibility with programs.
Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Responded to customer inquiries and provided technical assistance over phone and in person.
Installed, configured and maintained computer systems and network connections.
Configured hardware, devices, and software to set up work stations for employees.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Configured and tested new software and hardware.
Tested new software and hardware prior to deployment.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Generated reports to track performance and analyze trends.
Helped streamline repair processes and update procedures for support action consistency.
Developed and implemented preventive maintenance procedures.

Education

B.COM -

Kalinga University

Bengaluru, India

04.2001 -