Abarar Satvilkar
Pune
Summary
To obtain a challenging position in a high quality engineering environment where my resourceful experience and academic skills will add value to organizational operations along with passionate learning and with the work environment as a great team player.
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
Work History
Associate
Air India Limited
Gurgaon
04.2024 - 07.2025
- Actively listened to customers’ concerns, demonstrating empathy and understanding of their frustration.
- Stayed calm under pressure and remained professional regardless of the customer’s emotional state.
- Took full ownership of the escalated issue and communicated transparently about next steps.
- Used feedback from escalations to identify process improvements and prevent similar issues.
Associate
IGT solutions PVT.LTD
Pune
09.2023 - 02.2024
- Assisted in managing customer inquiries and providing timely support.
- Coordinated project documentation to ensure accurate record-keeping and accessibility.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Supported team meetings by preparing agendas and taking detailed minutes for reference.
- Built relationships with customers by providing friendly customer
Education
Bachelor of Science - Computational Science
Shivaji University
Kolhapur, India 08.2019 - 08.2021
New Model English School
KolhapurSkills
- Customer service
- Project coordination
- Process improvement
- Documentation management
- Team collaboration
- Microsoft Excel
- Time management
- Effective communication
- Active listening
- Relationship building
Languages
Hindi
First Language
Marathi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Associate
Air India Limited
04.2024 - 07.2025
Associate
IGT solutions PVT.LTD
09.2023 - 02.2024
Bachelor of Science - Computational Science
Shivaji University
08.2019 - 08.2021
New Model English School