Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abrar Sharief

Lead Quality Analyst
Bangalore

Summary

Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and training in process. Motivated to learn, grow and excel in company.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certificate

Work History

GoodWorker Technologies Pvt Ltd

Lead Quality Analyst
Bangalore
08.2021 - Current
Leading the team for HR responsibilities included recruitment support and activities like candidate coordination, Resume to JD matching, calendar management, follow-ups between the interviewer and candidates

HR responsibilities also included employee management like Team building activities, remote coordination, and fun Friday planning etc.

Admin back-office activities include invoicing, purchase order, quotations, marketing materials management and similar or related tasks

Designed and maintained job postings on various social media sites and websites with various tools.

Analyzed all job requirements and screened the appropriate candidate for job.

Alorica India Pvt Ltd

Lead Quality Analyst
Bangalore
10.2020 - 08.2021
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked with [Type] customers to understand needs and provide excellent service.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in team-building activities to enhance working relationships.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving [Selling products] issues.
  • Created plans and communicated deadlines to ensure projects were completed on time.

Concentrix India Pvt Ltd

Lead Quality Analyst
Bangalore
04.2012 - 10.2020
  • Developed and maintained courteous and effective working relationships.
  • Oversaw daily operations to ensure high levels of productivity.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Exceeded sales goals by more than 15% in every quarter since being hired at the company.

VIA.COM

Travel Consultant
Bangalore
11.2009 - 05.2012
  • Resolved problems, improved operations and provided exceptional service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored company inventory to keep stock levels and databases updated.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Upselling holidays hotel packages for existing customers.

Education

Associate of Arts - Business Administration

Indian English High School
Bangalore
01.2012 - 12.2014

Skills

Staff Management

undefined

Certification

Lean Sigma Certified

Timeline

GoodWorker Technologies Pvt Ltd

Lead Quality Analyst
08.2021 - Current

Alorica India Pvt Ltd

Lead Quality Analyst
10.2020 - 08.2021

Concentrix India Pvt Ltd

Lead Quality Analyst
04.2012 - 10.2020

Associate of Arts - Business Administration

Indian English High School
01.2012 - 12.2014

VIA.COM

Travel Consultant
11.2009 - 05.2012

Lean Sigma Certified

Abrar ShariefLead Quality Analyst